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    Credentialing Coordinator - Augusta, United States - Insight Global

    Insight Global
    Insight Global Augusta, United States

    1 week ago

    Insight Global background
    Description

    17-20hr

    Must Haves:

    • 1-2 YOE with Microsoft Excel for data management, coordination, and reporting.
    • 1-2 YOE in a customer service or administrative position

    Education:

    • High School diploma, GED certification - correct

    Clearance Requirement:

    • Active Public Trust/MBI clearance or the ability to obtain one.

    Plusses:

    • Experience with Personally identifiable information (PII)
    • Ability to adapt to changing security procedures and requirements.
    • Attention to detail and strong organizational skills.
    • Excellent interpersonal and communication skills.
    • Ability to handle confidential information with discretion.

    Day to Day:

    Enrollment Process Management:

    • Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
    • Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
    • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
    • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

    Documentation and Data Collection:

    • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
    • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.

    Verification and Authentication:

    • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
    • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

    Data Security and Privacy:

    • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
    • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

    Communication:

    • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
    • Provide excellent customer service to address questions and concerns related to the enrollment process.
    • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
    • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

    Recordkeeping:

    • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
    • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.

    Compliance and Training:

    • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
    • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.


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