- 1-2 YOE with Microsoft Excel for data management, coordination, and reporting.
- 1-2 YOE in a customer service or administrative position
- High School diploma, GED certification - correct
- Active Public Trust/MBI clearance or the ability to obtain one.
- Experience with Personally identifiable information (PII)
- Ability to adapt to changing security procedures and requirements.
- Attention to detail and strong organizational skills.
- Excellent interpersonal and communication skills.
- Ability to handle confidential information with discretion.
- Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
- Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
- Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
- Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
- Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
- Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
- Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
- Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
- Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
- Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
- Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
- Provide excellent customer service to address questions and concerns related to the enrollment process.
- Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
- Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
- Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
- Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
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LocumJobsOnline Augusta, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Internal Medicine MD in Georgia · About The Position · Contact your personal consultant to tell them what you are looking for in a new position. CompHealth can make finding great opportunities simple, less stressful, ...
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Credentialing Coordinator - Augusta, United States - Insight Global
![Insight Global background](https://contents.bebee.com/companies/us/insight-global/background-Krztu.png)
Description
17-20hr
Must Haves:
Education:
Clearance Requirement:
Plusses:
Day to Day:
Enrollment Process Management:
Documentation and Data Collection:
Verification and Authentication:
Data Security and Privacy:
Communication:
Recordkeeping:
Compliance and Training: