- Provide exceptional customer service, while educating the customer and providing documentation to summarize customer needs.
- Inform customers of all upcoming updates, features and additional services.
- Demonstrate the company's core and growth values in the performance of all job functions.
- Maintain current knowledge of products and applicable policies/procedures in order to provide solutions for customer needs.
- Multi-task by handling 2 to 5 chats simultaneously and piece together varying data, while maintaining fluid conversations.
- Work closely with other departments to resolve issues including but not limited to sales.
- Promptly identify, research, and resolve Customer requests.
- Troubleshoot, navigate, and assist customer with online demonstrations, while consulting and guiding the customers through their online shopping experience.
- Perform other duties assigned
- GED or High School Diploma
- Minimum of 1 years' experience with online customer service, preferably with an online retailer.
- Excellent verbal and written communication skills
- Ability to multi-task and be proactive in a fast-paced environment
- Ability to provide outstanding customer service to both internal and external clients
- Attention to detail with superior customer service, enthusiasm and passion.
- Working knowledge of continuous improvements and document management systems.
- Proficient computer skills, including experience with Microsoft Office Suite, internet, Front (similar to Zendesk / Salesforce) and Storis (Retail system) preferred but not required:
- Ability to type 35 wpm and navigate websites and multiple systems while maintaining numerous written conversations.
- Strong attention to detail and agility skills, along with the ability to pivot seamlessly when direction and priorities change on short notice.
- Bi-lingual (Spanish) helpful.
-
Pharmacy Technician
1 week ago
Actalent Romeoville, United States Full timeDescription: · (Second or third shift) · Ensure aseptic operations follow internal procedures (gowning, cleaning/sanitation, sterility, environmental monitoring, etc.), customer requirements, and FDA regulations. · Maintain a clean and safe working environment. · Perform radiatio ...
-
Senior attending physician
2 weeks ago
Eclipse Innovations Romeoville, United StatesWe are currently looking for a Senior Consultant (m/f/d) for Thoracic Surgery in Southern Germany at the earliest possible date. · The clinic has multiple locations where a total of approximately Now apply outpatients and inpatients are treated annually. The specialist clinic for ...
-
Lab Technician
1 week ago
Actalent Bolingbrook, United States Full timeDescription: · A typical day would include raw material testing, finished product testing, wet chemistry, and physical testing, as well as verifying samples from incoming trucks. Technicians will be expected to pull an average of 30-40 samples from the incoming trucks each day. 9 ...
-
Lab Technician
2 weeks ago
Actalent Bolingbrook, United States Full timeShift: Full-Time and First Shift · Description: · A typical day includes: · raw material testing · finished product testing · wet chemistry and physical testing · verifying samples from incoming trucks · cleaning equipment in the lab · Testing includes: · -pH · -titrations · -vis ...
-
Recruiter
2 weeks ago
TR Miller Heating, Cooling, and Plumbing Bolingbrook, United StatesTR Miller Heating, Cooling, and Plumbing is a fast-growing company, and we're looking for a Recruiter who genuinely cares about the customer and looks at this opportunity as not just a job, but a career. Our Recruiters are responsible for sourcing, contacting and recruiting the b ...
-
For Eyes
2 weeks ago
FOR EYES Bolingbrook, United States**Requisition ID**:842176 · **Store #**: 00M258 FE Bolingbrook · **Position**:Full-Time · **Total Rewards**:Benefits/Incentive Information** · At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customer ...
-
Merchandising Strategy Manager
3 days ago
Ulta Beauty Bolingbrook, United StatesOverview: · : · **THE IMPACT YOU CAN HAVE**: · As a growth company that delivers beauty for all, we seek an individual that has a passion for leading strategy development for Beauty retail.** The Merchandising Strategy Manager**, reporting to the Sr. Manager of Merchandising Stra ...
-
Remittance Processing Associate
2 weeks ago
FIS Global Bolingbrook, United States**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · General Equivalency Diploma · **Travel Percentage**: · 0% · - Job Posting Description · Are you curious, motivated, and forward-thinking? At FIS you' ...
-
BI Application Manager
2 weeks ago
Skyline Solutions Bolingbrook, United StatesAt our company, you have the opportunity to influence the development of innovative digital services that connect all participants in the healthcare industry. We are driving the digitalization of the entire industry - from consulting and software development to operating data cen ...
-
Hospice Care Consultant
2 weeks ago
AccentCare Des Plaines, United StatesOverview: · Find Your Passion and Purpose as a Hospice Care Consultant · Reimagine Your Career in Hospice · As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are united in our relentless drive to ...
-
Hospice Care Consultant
1 week ago
AccentCare Des Plaines, United StatesOverview: · Find Your Passion and Purpose as a Hospice Care Consultant · Reimagine Your Career in Hospice · As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are united in our relentless drive to ...
-
Hospice Care Consultant
2 weeks ago
AccentCare Des Plaines, United StatesOverview: · Find Your Passion and Purpose as a Hospice Sales Account Executive · Reimagine Your Career in Hospice · As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are united in our relentless ...
-
Sales Associate
3 days ago
Target Optical Lemont, United States**Requisition ID**:844213 · **Store #**: Target Optical · **Position**:Part-Time · **Total Rewards**:Benefits/Incentive Information** · At Target Optical, we are on a mission to be the ally that WOW's all families shopping at Target, by offering an easy and inspiring optical expe ...
-
Senior Physician
2 weeks ago
Sapphire Enterprises Lockport, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Lockport. In the following section, you will see how you can benefit from our free services and save valuable time: * You will have access to exclusive and unpublished job opportunities * Our relocatio ...
-
Hearing Aid Acoustician
2 weeks ago
Aurora Ventures Lemont, United States__ · Salt Street 4, Apply NowNaumburg (Saale) · __ immediately · Welcome to No. 1. With around Apply NowGEERS stores and Apply Nowemployees, GEERS is the largest provider in the country in the hearing aid industry and as part of Sonova, based in Switzerland, is part of the world' ...
-
Physical Therapy Assistant
6 days ago
Wexford Health Crest Hill, United States**POSITION: Physical Therapy Assistant** · **SCHEDULE: Full-Time / 8a-4p Weekends off** · **FACILITY: Stateville Correctional Center** · **LOCATION: Crest Hill, IL** · **A Job Should be **MORE** **than just a paycheck.** · **Wexford Health Sources, Inc. **is one of the nation's l ...
-
Lab Technician
2 weeks ago
Actalent Crest Hill, United States Full timeDescription: · Job Duties: · • Assist in maintaining the productivity and organization of a busy research laboratory · • Maintain Standard Operating Procedures and make recommends for their improvement · • Participate in scientific discussion and critical thinking · • Support Pha ...
-
Chief physician
2 weeks ago
BlueNova Industries Woodridge, United StatesOn behalf of our client, an acute clinic in the Magdeburg area with approximately 270 beds, we are looking for you as part of our personnel consulting in the position of: · Chief Physician (m/f/d) Psychiatry and Psychotherapy | Acute · The offer / your benefits · Interesting a ...
-
Customer Care Consultant Portal Support
2 weeks ago
Motorola Solutions Schaumburg, United StatesCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...
-
Registered Nurse
2 days ago
Wellpath Joliet, United States Part time**You Matter**: · - Make a difference every day in the lives of the underserved · - Join a mission driven organization with a people first culture · - Excellent career growth opportunities · **Join us and find a career that supports**: · - Caring for overlooked, underserved, and ...
Virtual Customer Care Consultant - Romeoville, United States - The RoomPlace
Description
Essential Position Purpose:
The Virtual Customer Care Consultant is responsible for creating, preserving and cultivating customer relationships via phone, text, email and chat.
During interactions the Virtual Customer Care Consultant will analyze and acknowledge customer needs and provide informative and accurate recommendations on current products and promotions, while maintaining high levels of service.
Job Related Responsibilities:
Core Competencies:
Business Acumen.
Problem Solving
Communication.
Consultation.
Critical Evaluation.
Ethical Practice. Cultural Awareness.
Relationship Management.
Change Management.
Organizational Design/Effectiveness.
Time Management
Professionalism
Requirements Qualifications: