Recovery Technical Analyst - Tempe, United States - NewRez LLC

Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Provide technical support and analytics with a focus on pulling data and creating reports from multiple databases to support the day-to-day department operations. Process development, review, implementation, and maintenance of all system workflows to provide efficiencies through the Latitude system functionalities, in order to provide operational support and other reporting mechanisms. Assist in coordinating and leveraging operational vendor functions including the export and import of data Ensure compliance regulation and risk management throughout the department by leveraging the system applications. Provide support, scheduling, development and oversight for the Automated Dialing system and process, including a comprehensive understanding of all reporting requirements.

List of required duties below. Distinguish on-site duties with a *.

• Assist Operational Management with analytics applied to the functionality and reporting of the department.
• Full support of exempt management team to achieve and exceed department objectives.
• Ensure reporting accuracy and assist with modifications and development of all reporting packages.
• Workflow engineer to include the development, sign off approval, modification, and installation of all Latitude workflows.
• Ensure all Latitude workflows meet regulatory and company compliance standards.
• Minimize risks through automation of the Latitude system through the leveraging of the workflow process.
• Communicate technical information to non-technical audiences
• Create basic reports and presentations.
• Maintenance, development and execution of all Automated dialing systems and processes and provide support and apply analytics to the dialer reporting package.
• Act as the main architect of the daily and specialty Pool Queue functions, ensure functionality, provide scheduling and reporting on a daily and monthly basis.
• Adhere to company code of conduct as well as all policies and procedures.
• Management or assistance of all department Outsource Agency Vendors and processes.
• Reporting on all Outsource Agency performance metrics including Champion Challenger evaluation for monthly placement volumes.
• Assist in the management vendor relationships.
• Assist in the management of all active Skip Trace Vendors and other software related to the large-scale loan recovery functions.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Required education and experience.

• Bachelor's degree (e.g., preferably in MIS, Computer Science, Information Technology, Software Engineering, Computer Engineering, or related field).
• 2-4 years' work experience using SQL Server Management Studio (SSMS).

Required knowledge, skills, and ability.

• Knowledge of SQL Server Reporting Services (SSRS), Tableau, or other reporting tools preferred
• Advanced skills in Excel (graphs, pivot tables, formulas).
• Ability to manage multiple simultaneous projects such as the deployment of upgrades and new installations while providing end-user support via a ticketing system.

Company Perks:

•15 Paid Time Off (PTO) days and 18 after 1st anniversary

•9 Paid Holidays

•Employee Engagement Activities

Company Benefits:

•Medical (including Health Savings Account & Flexible Savings Account)

•Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan

•Performance-based Incentives

•Pet Insurance

•Advancement Opportunities

Newrez NOW:

•Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

•1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

•Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection