Customer Service Representative - Richmond
2 hours ago
Job description
We pride ourselves on delivering exceptional customer experiences through our team of highly trained and dedicated professionals. Our company values include integrity, teamwork, and a commitment to excellence in all aspects of our work.Position Overview:
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. This is an entry level position that offers the opportunity for growth and development within our company.
As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients and their customers.
This is a full-time, permanent position with competitive benefits and a positive work environment.Key Responsibilities:
Maintain a professional, friendly, and approachable demeanor while ensuring all client interactions reflect the companys brand values and quality standards.
Communicate clearly and effectively with clients, colleagues, and external vendors, while collaborating with team members to deliver efficient, high-quality service.
Utilize company systems to track, document, and resolve customer interactions, ensuring accurate records and timely follow-ups.Strive to meet and exceed customer satisfaction goals, proactively addressing concerns and enhancing the overall client experience.
Qualifications:
High school diploma or equivalent required
Previous customer service experience is preferred, but not required
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize in a fast-paced environment
Must be able to work a flexible schedule, including evenings and weekends if needed
Benefits:
Competitive compensation package – includes base pay and performance-based incentives.
Comprehensive benefits package including medical, dental, and vision insurance
Career growth and development opportunities
Positive and supportive work environment
If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Join our team at Gem Incorporated and be a part of a company that values its employees and strives for excellence in everything we do.
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