Description

Client Experience Senior Business Analyst

Overview

The Client Experience Sr Business Analyst will support the Client Experience team to develop and deliver client facing metrics to provide a proactive consultative service. The analyst will work with the Client Experience Managers to support them in identifying trends, outliers, opportunities, and successes in a client's claim data. The analyst will report to the Client Experience Strategic Initiatives Director to implement the client facing analytics program and continuously enhance the approach based on industry need and claim capabilities as well as CXM ability. The right candidate will bring a balance of analytical, data strategy, execution, and communication skills to the table. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.

Responsibilities

Collaborate with corporate business partners to align on metric derivation and source for client facing metrics
• Identify data and metrics to further enhance value delivery with actionable intelligence
• Lead the development and implementation of a client-facing, self-service reporting suite
• Modernize report content, visual representations, branding to enable easily-discernable, client-specific insights
• Partner with Corporate Analytics to refine underlying data and develop an internal-focused dashboard for business and client-specific analysis
• Evaluate aggregate business and client-specific performance to identify trend development and leverage AmTrust knowledge to recommend improvement opportunities
• Partner across claim and underwriting and sales to ensure we all utilize the same terms and figures when referring to claim capabilities and statistics.
• Drive a data partnership with loss control and claims to improve our consultation and loss prevention.
• Provide ability for CAM to be proactive, develop automated alerts for client notifications, VIP reporting suite, LC partnership, CAM objective performance goal tracking.
• Learns business processes and understand relevant data.
• Supports Client Experience leadership team with ad-hoc requests.
• Performs other functionally related duties as assigned.

Qualifications

• Bachelor's degree
• 5+ years financial or operational analytical experience
• Strong level of comfort with Claims/Insurance industry
• Experience with Office particularly Excel, Power BI, and SharePoint.
• Experience using writing advanced SQL with BI software suites
• Extensive prior experience in reporting and data visualization solutions, consulting or business analysis.
• Adept at evaluating and pivoting large and ambiguous data sets with an ability to spot trends and present business insights.

Preferred:

• MBA

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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