Full Time Customer Experience Representative FNT Airport - Flint, United States - Enterprise Rent-a-Car Group

Description

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old

High School Diploma or G.E.D. required

Must be willing to accept $17/hour as compensation
Must be available to work various shifts including days, nights, weekends, and holidays
Must be able to work every

Monday, Tuesday, Wednesday, Saturday and Sunday from 3:00pm-11:00pm
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a Valid Drivers License with two or less moving violations in the past three years. In addition,

no drug or alchol related convictions on driving record within the past 5 years (DUI/DWI)

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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