- Act as a primary customer interface while being responsible for resolution and management of customer technical issues across the complete suite of the Interiors business (including Aircraft Seating, Cabin Products, and Safety & Cargo Systems) for an assigned portfolio of customers.
- Manage the customer relationship with appropriate maintenance and engineering teams along with leadership to ensure customer issues relative to Interiors are visible and being actively managed with status clearly communicated.
- Coordinate and communicates with peers from other businesses to ensure a seamless transition of issues to the correct points of contact.
- Coordinate regular status meetings at working levels and technical review meetings with leadership from key customers within the assigned region.
- Manage the coordination of technical and other support activities including troubleshooting, rework via Service Bulletin, and Letters of Commitment for Interiors products.
- Maintain communication with Program Management, Engineering and Manufacturing to address technical problems and/or bringing problems to the appropriate department's attention.
- Investigate, coordinate, and provide responses, when necessary, to customers regarding product support issues for all Collins Interiors products delivered to the aircraft manufacturer in response to specific customer assignments.
- Ensures compliance with company, industry and customer policies and procedures.
- Estimate 25% travel required (with periods that may be greater as needed). Primary travel will be to Chicago, IL to support a customer site.
- Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
- Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.
- Ability to travel as required for the role (anticipated 25% - primary travel location is Chicago, IL).
- Prior working experience with aircraft interior/cabin products and associated actuation systems.
- Familiarity with Federal Aviation Regulations related to production and maintenance of the aircraft components.
- Prior Field Service experience in a customer-facing role.
- Be on a career break of one or more year at time of application
- Have prior experience in functional area of interest
- Have interest in returning in either a full-time or part-time position
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Field Service Manager - Winston-Salem, United States - Raytheon Technologies
Description
Date Posted:
Country:
United States of AmericaLocation:
HNC32: US096-Winston-Salem (Oak Plaza 190 Oak Plaza Boulevard , Winston-Salem, NC, 27105 USAPosition Role Type:
RemoteJoining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. The Field Service Manager (FSM) is the primary customer interface for resolution and management of technical issues with a portfolio of customers across the complete suite of Interiors components, including Seating, Cabin Products, Safety & Cargo Systems.
The FSM manages the ownership and coordination of support activities for several US based Airline Customers including, technical support, analysing failure data, service bulletin implementation and communication across Collins Interiors. The FSM maintains excellent communication between Airline Technical Departments and Interiors business units to resolve technical problems and address issues related to the Interiors manufactured Products operating in the region.
What You Will Do:
Qualifications You Must Have:
Qualifications We Prefer:
What We Offer:
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications
To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:
Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
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