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    Field Engineer - Dallas, United States - JobsRUs

    JobsRUs
    JobsRUs Dallas, United States

    2 weeks ago

    JobsRUs background
    Description
    is seeking to hire a Field Engineer for our client in Dallas, TX
    Benefits Available
    Weekly Pay
    $25.00/Hour


    Description:
    Requirements
    Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
    Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

    CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
    As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
    This is a journeyman position for the typical desk side support technician
    You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
    You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk

    Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

    Responsibilities
    Provides support for software, hardware and networking support for desktops, laptops and servers
    Provides maintenance and support on legacy products
    Supports Core, server products
    Performs disk replacement on enterprise storage products
    Installs and maintains PCs and associated software, networks, servers and peripherals
    Supports network products from operational and maintenance perspectives
    Performs installs, moves, adds and changes as required
    Tests and certifies PCs, networks, servers and client approved applications
    Provides follow-up on problems or escalation
    Maintains a high degree of professionalism in actions, demeanor and dress
    Insures customer satisfaction throughout the service delivery transaction
    Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
    This role requires both Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.
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