Customer Success Manager - Dallas, United States - Danaher Corporation

Description

Danaher Corporation Customer Success Manager

• Clinical Laboratory (REMOTE South Central states) in Dallas , Texas Wondering whats within Beckman Coulter Diagnostics? Take a closer look.

At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

Join a team where you can be heard, be supported, and always be yourself. Were building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Look again and youll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.

Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Customer Success Manager (CSM) for Beckman Coulter Diagnostics is responsible for collaborating with Sales & Service Partners to develop and execute upon a customer satisfaction and retention action plan for assigned accounts.

This position is part of the Customer Applications and Advocacy Team and will be a remote based position. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Advocacy Team and report to the Customer Advocacy Team Manager.

If you thrive in a multifaceted, fast-paced role, empowered to promote the success of our laboratory customers and want to be part of a world-class customer advocacy team,read on.

In this role, you will have the opportunity to:
Deliver high impact training, education, on-boarding and optimization/workflow activities to drive customer competency.

Provide onsite assistance at assigned accounts, both core lab automation and nonautomation hospitals, in learning new instruments and clinical informatics.

Create customized performance metrics based on service data and develop and execute action plans to drive progress. In addition to creating basic interactive customer dashboard providing real-time visibility to metrics.

Facilitate consultative sessions with SMEs on more complex post install / start up support including escalations, internal coordination, and successful problem resolution.

Facilitate ongoing Best Practices and Operational Improvements including maintenance optimization, advanced training workshops on troubleshooting solutions, or training for new staff.

Leverage Danaher Business System (DBS) tools and participate in customer Kaizens or other problem- solving sessions to assist in resolving and improving Beckman Coulter Incorporated (BCI) related situations.

Depending on expertise, CSM may lead these activities for some BCI solutions.
Participate in the creation and development of Integrated Delivery Network (IDN) Account Plan and attend IDN Summit.

Work closely with sales to understand the funnel and sales strategy at assigned accounts to provide support for future buying cycles.

The essential requirements of the job include:

Bachelors' Degree in a science field with 5+ years experience OR Masters' Degree in science field with 3+ years experience OR Doctoral Degree in science field with 0-2 years experience.

Minimum of 5 years' experience working within the laboratory setting and/or in a medical sales position.

Minimum 5+ years' of commercial experience in sales, marketing, service, support, or related fields, with a focus on positive progression in healthcare customer interactions, satisfaction, and/or successful outcomes.

Travel ranging from 50-80% with some overnights required. Frequency is predicated on home office location and territory activity.

It would be a plus if you also possess previous experience in:
MT/ASCP or MLS (ASCP) certified9+ years experience working within the laboratory setting and/or in hospital sales position.
Strong data analytics skills and ability to translate data into actionable information.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The salary range OR the hourly range for this role is $82,000 -$125,00.

This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.

We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.


Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrows science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Our global teams are pioneering whats next across Life Sciences, Diagnostics, Biotechnology and beyond.

For more information, visit Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here ) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.#J-18808-Ljbffr