Branch Manager I - Waynesville, United States - Infuze Credit Union

Description

Overview

The Branch Manager reports to the EVP/COO and is responsible for managing the branch to ensure quality member service. Specifically, Branch Managers oversee staff to ensure efficient and error-free account transactions, loan applications, and new account implementation. In addition, Branch Managers problem- solve within established policies and guidelines.

Duties and Responsibilities

20%

Create and maintain a cross-selling environment within the branch. Monitor key
products and sales within the branch to ensure profitable and sound business
practices and high quality member service.

20%

Apply and evaluate policies and procedures for the branch. Ensure branch
compliance with federal lawsand regulations set forth by the National Credit
Union Administration and other regulatory agencies.

15%

Support a highly motivated, well-trained staff, ensuring positive employee
relations. Evaluate jobperformance of branch staff to ensure quality of work
and extraordinary member service.

15%

Monitor branch activity, including transaction volume, teller errors, loan
volume, individual staff sales, and new accounts. Assist staff and members with
complex accounts/loans.

15%

Conduct loan interviews. Process, approve and/or close loans. Must maintain
current Mortgage License Originator status.

5%

Manage the security and safety of the branch, examining and monitoring related
policies andprocedures on an ongoing basis. Ensure that staff receives
consistent security and robbery procedure training. Coordinate with Facilities to
maintain branch fixtures, grounds, and equipment.

5%

Schedule adequate staff to ensure efficient branch operations. Monitor branch
operations to ensure aconsistent, professional approach.

5%

Perform other duties as assigned.

Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Education and Experience

Experience
Two to five years' of similar or related experience, including time spent in preparatory positions.

Education
One or more of the following educational paths are required:

Associates Degree
Completion of a specialized certification or licensing at a business or trade school

Must obtain CCUFC Designation and Certified Lending Expert Designation within two years of hire date.

Skills
A Branch Manager should possess a significant level of trust and diplomacy to include the following interpersonal skills:

Communicate in-depth with members, staff, and third-party vendors
Thoroughly explain account, loan, and other Credit Union policies and procedures
Review and maintain confidentiality for highly sensitive financial/personal information

Overall ability to motivate, influence, educate, and advise others on a variety of business-related concerns.

ADA Requirements

Individuals must perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing and descending stairs in an emergency. Must operate standard office equipment including computer, conference room monitor, telephone, copier, facsimile, and calculator.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Job Type:
Full-time


Pay:
$49, $74,365.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Vision insurance

Schedule:

8 hour shift

Day shift

Monday to Friday

Weekends as needed


Education:
High school or equivalent (Preferred)


Experience:
Sales: 1 year (Preferred)

Management: 2 years (Preferred)


Work Location:
In person

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