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    • Access Center Specialist I - Pensacola - Nemours

    Nemours
    Nemours Pensacola

    1 month ago

    Default job background
    Description

    Nemours is seeking an Access Center Specialist to join its Pensacola, Florida team. This is a hybrid position.

    Job Summary

    The Access Center Specialist communicates with patients/providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appointments according to established division guidelines.

    Key Responsibilities:

    • Answers calls for assigned clinic specialties in an efficient manner, using standardized greeting, content, and closure of call.
    • Accurately captures and verifies patient demographic, guarantor, legal guardian, and insurance information in the EMR system.
    • Schedules appointments in the EMR system, following scheduling and insurances guidelines.
    • Actively reviews electronic communications and process documentation to stay abreast of correct department processes.
    • Ensures accuracy in answering questions and assisting customers with requests.
    • Collects copays, outstanding balances, and any applicable prepayments at time of scheduling.
    • Identifies and attempts to resolve complaints.

    Qualifications:

    • High School Diploma required.
    • More than one (1) year of customer service, medical office, or call center experience.
    • NAHAM certificate - CHAA preferred.
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