- Utilize internal CRM to set RAP service appointments
- Answers inbound calls from customers
- Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner
- Uses documented policies, procedures and guidelines for carrying out the duties of the position
- Troubleshoots product failures and escalates when necessary
- Escalates issues through processes that are established by the Call Center Supervisor
- Escalates issues as needed to the Sr. Customer Support Technician
- Other duties as assigned
- High School Diploma or equivalent or three (3) years of successful experience in customer service
- Proficient in using a standard desktop computer with Windows and Microsoft Office
- Ability to interact professionally and work effectively with all levels of employees and a highly diverse workforce and client base
- Ability to accurately enter data and call documentation
- Must be able to work a flexible schedule during assigned shift and may be asked to cover absences on other shifts
- Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
- Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
- Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
- Opportunity: to be a part of a fast-growing company working to make the world safer
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Customer Service Representative - Dexter - Opus IVS
Description
Company OverviewAt Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.
Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.
Job Overview
Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes.
Responsibilities:
Qualifications:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
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Customer Service Representative
Only for registered members Poplar Bluff
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Customer Service Representative
Full time Only for registered members Sikeston
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Customer Service Representative
Only for registered members Poplar Bluff, Missouri, , United States
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Client Services Representative
Only for registered members Sikeston, MO
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Customer Service Representative
Only for registered members Sikeston
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Financial Services Representative
Full time Only for registered members Sikeston
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Customer Service Representative
Only for registered members Sikeston
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Customer Service Representative
Full time Only for registered members Sikeston
-
Client Services Representative
Only for registered members Sikeston, Missouri, , United States
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Client Service Representative
Full time Only for registered members Poplar Bluff
-
Customer Service Representative
Only for registered members Matthews
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Guest Service Representative
Only for registered members Sikeston, MO
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Business Service Representative
Full time Only for registered members Malden
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Customer Service Representative
Only for registered members Poplar Bluff, United States
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Customer Service Representative
Only for registered members Sikeston, MO
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Customer Service Representative
Only for registered members Poplar Bluff
-
Customer Service Representative
Only for registered members Matthews
-
Future Opening: Overnight Member Services Representative
Only for registered members Malden
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Patient Access Representative
Only for registered members Dexter
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Sales Representative
Only for registered members Dexter, MO
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Case Aide
Only for registered members North One Mile Road Dexter, Missouri, United States