No more applications are being accepted for this job
- Maintain a basic level of technical knowledge of all tax laws of North Carolina through high-volume telephone queues
- Convey state tax information to taxpayers and their representatives
- Answer general questions from taxpayers and representatives regarding collection cases. This includes answering telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax laws
- Establish payment plans with taxpayers based on Standard Operating Procedures; Process legal documents for Revenue Officers
- Research assets and verify liens on taxpayers; Advise taxpayers (individual and businesses) of collection policies/procedures, tax laws and regulations regarding delinquent taxes
- May be required to correspond with taxpayers by mail or telephone to secure non-filed business returns
- The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Strong written and verbal communication skills are essential to effectively assist and educate taxpayers
- Experience using Windows 10, Microsoft Word, and Microsoft Excel
- Maintain rational behavior at all times, and demonstrate courteous, professional and efficient behavior while dealing with controversial matters and irate customers
- Ability to work in a confidential environment maintaining confidential information.
- Yes
- No
- Yes
- No
- Access
- Word
- Excel
- Outlook
- Yes
- No
- OSHR Website
- Indeed
- NC DOR Website
- X, formerly known as Twitter
- Friend/Colleague
- College Recruitment Event
- Other
Contact Center Agent I - Greensboro, United States - State of North Carolina
Description
Salary: $36, $64,194.00 AnnuallyLocation : Guilford County, NC
Job Type: Permanent Full-Time
Job Number:
Department: Dept of Revenue
Division: CONTACT CENTERS
Opening Date: 04/18/2024
Closing Date: 4/26/2024 5:00 PM Eastern
Job Class Title: Administrative Specialist I
Position Number:
Work Location: Greensboro
Salary Grade: NC08
Recruitment Range: $ $46,200.00
Description of Work
Salary Grade: NC08 Recruitment Range: $36, $46,200.00
Multiple positions available and candidates will also be considered for , ,
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The North Carolina Department of Revenue has job openings for Customer Service Agents and Bilingual Customer Service Agents who are seeking employment in a dynamic call center environment. The primary purpose of these positions is to provide excellent service to taxpayers and their representatives while educating and enforcing compliance with the Revenue Laws of North Carolina; promoting e-services, and customer self-sufficiency. Contact Center Bilingual Agents are compensated 5% more on starting pay.
Responsibilities include, but are not limited to:
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
Knowledge, Skills and Abilities / Competencies
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at
If you have general questions about the application process, you may contact Human Resources at or Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
If offered, are you willing to accept a salary within the posted recruitment range of $36, $46,200.00?
Describe the type of customer service you have provided in previous employment.
04
If asked to enter data into a spreadsheet, what Microsoft program would you use?
Have you provided accurate start and end dates for all your previous work experience?
Where did you learn about this opportunity?