Client Services Supervisor - Round Rock - The HT Group

    The HT Group
    The HT Group Round Rock

    1 day ago

    $55,000 - $90,000 (USD) per year *
    Description
    The HT Group has a non-profit client in Round Rock, TX, looking for a Client Services Supervisor who is people-focused, data-driven, and hands-on to lead daily career center operations, coach and develop staff, and ensure high-quality service delivery to job seekers and the public.

    This is a fully onsite contract-to-hire role in Round Rock, TX. 

    Responsibilities:
    • Manage the daily operations of the Career Center, including supervising Career Advisors (CAs) and supporting overall office oversight
    • Conduct quality checks, review case management reports, and analyze performance data to drive service improvements
    • Lead regular 1:1 meetings with direct reports to coach, address pushback, support conflict resolution, and ensure accountability
    • Assist with customer escalations and provide hands-on support with face-to-face service when needed
    • Attend leadership meetings and effectively communicate updates, expectations, and initiatives back to the team
    • Support other supervisors as needed and help maintain an organized, compliant, and customer-focused environment
    Requirements:
    • 3+ years of management experience, including coaching staff, handling performance conversations, and holding team members accountable
    • Experience with escalation management and conflict resolution in a customer-facing environment (non-profit or community-based experience preferred)
    • Strong data and technology skills, including comfort navigating spreadsheets and creating reports in Word and Excel
    • Ability to manage face-to-face customer interactions with empathy, creativity, and professionalism
    • Bachelor's degree preferred (relevant experience may be considered in lieu of education)
    All qualified applicants may apply below or send an email to

    #HPIND
    * This salary range is an estimation made by beBee
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