Manager, Infrastructure - Boston - Harbourvest

    Harbourvest
    Harbourvest Boston

    5 days ago

    Description
    Job Description Summary
    For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
    In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
    We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.
    HarbourVest is an equal opportunity employer.
    This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.
    As an Infrastructure Manager, you will enhance the technical depth and operational excellence of our Infrastructure Operations team. You will ensure enterprise services maintain technical currency, propel process improvements, and act as a technical mentor, providing leadership oversight to the team-while remaining fully accountable for your own work. This role reports into the Director of Global Service Desk (GSD).
    The ideal candidate is someone who is:
    • Quick to spot problems and fix them before they affect users or the business.
    • A solid technical go-to person who can explain sophisticated ideas in plain language.
    • Always looking for smarter ways to work, including automation and process improvements.
    • Calm under pressure and ready to take charge when things go wrong.
    • A supportive leader who helps the team grow and sets a high standard for technical excellence.
    • Comfortable talking to customers and building strong relationships with senior leaders and other teams.
    • Adaptable and able to guide the team through tech changes and organizational shifts.
    • Strategic in thinking, making sure infrastructure decisions support the bigger picture.
    • Technically confident and not afraid to challenge assumptions to keep solutions practical and effective.
    • Up to speed on cloud and security guidelines to keep systems modern and compliant.
    What you will do:
    • Manage day-to-day infrastructure operations and team performance.
    • Own infrastructure operations ticketing queue and ensure timely completion of data center tasks (e.g., virtual machine provisioning, performance troubleshooting).
    • Drive continuous improvement through automation and standardization.
    • Provide technical assistance and mentorship to colleagues in the Infrastructure Operations group, encouraging their growth and boosting team morale.
    • Collaborate with IT leadership and business collaborators to align support strategies with organizational goals and upcoming initiatives.
    • Ensure high availability of infrastructure systems, continuous monitoring
    • Participate in critical incident response and on-call rotations, ensuring resolution and clear communication to senior management.
    • Contribute to project delivery and operational readiness across IT initiatives.
    • Able to perform physical tasks such as provisioning new hardware, replacing disks, accessing cables in the datacenter racks, and removing hardware for disposal.
    What you bring:
    • Demonstrable experience running enterprise-level infrastructure services and leading teams.
    • The ability to explain technical risks in a way that makes sense to business leaders.
    • Hands-on knowledge of visualization, VDI, storage, backup, Windows, Linux, and hypervisor replication.
    • Experience planning and running disaster recovery tests.
    • Familiarity with ITIL processes for incidents, requests, problems, and changes.
    • A good grasp of networking basics like TCP/IP and routing protocols (BGP, OSPF).
    • A proactive approach to operations: setting up health checks, patch baselines, capacity plans, and performance metrics.
    • Strong automation skills-using PowerShell and scripting to cut down repetitive work and standardize builds.
    • Phenomenal communication and people skills.
    • Experience working within SOC1 controls and compliance requirements.
    • The ability to stay calm under pressure and prioritize what matters most.
    Education Preferred
    • Bachelor of Science (B.S) or equivalent experience
    Experience
    • 3-5 Years team lead or people management experience
    #LI-Hybrid
    Salary Range
    $122, $208,000.00

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