Business Relationship Manager - Tampa, United States - Hearst

Description

Job Description

The Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relationship with assigned customers and understanding their specific business needs.

You will be a first responder to customer requests, ensure reported issues are addressed in a timely manner, coordinate configuration deployments, manage minor projects, and look for ways to continuously improve your assigned customers' processes by using increased MHK software functionality, and generate additional revenue for MHK.

Responsibilities:
Represent MHK by acting as a central point of contact for assigned customer(s)
Build trusting relationships to ensure customer satisfaction
Maintain a detailed knowledge of the customer's business processes and systems
Effectively communicate CMS compliance changes as issued by MHK Compliance
Coordinate configuration and/or code deployments as necessary
Track, triage and resolve reported defects and support client configuration questions
Facilitate weekly client meetings, work through priority issues, and plan future initiatives
Schedule and facilitate regular Steering Committee meetings
Coordinate training of the MHK application
Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
Review MHK enhancements with clients
Coordinate the work of both support and development resources when required
Collaborate to identify changes in scope in accordance with change control procedures
Allocate, and approve resource bookings and manage time in time reporting system
Collaborate to meet Service Level Agreements for assigned customers
Travel to client sites as necessary
Perform other duties as assigned

Experience/Skills Requirements:
Health insurance industry experience/knowledge is strongly preferred
Experience with ticketing systems (JIRA, etc) strongly preferred
Excellent presentation, communication, and customer service skills
Ability to communicate complex problems in an easily understood manner
Ability to effectively communicate client business needs to technical staff
Attention to detail and excellent analytical skills
Well, organized with the ability to prioritize and handle multiple assignments
Demonstrable aptitude to become proficient as a user in MHK software modules
Project Management experience preferred
Previous experience with the MHK application or similar software preferred
Moderate knowledge of relational databases and software preferred

Education Requirements:
Bachelor's Degree preferred; will consider combination of experience and education
Managed Care knowledge/experience is strongly preferred
COMMITMENT TO DIVERSITY & INCLUSION

We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, please visit

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Benefits Snapshot:
Medical, vision, and dental plans for full time employees
401(k) offered with a generous match
Benefits begin on first day of the month following employment
Exercise/Health Club reimbursement opportunity
Monthly dependent care reimbursement opportunity
Short Term and Long Term disability
Basic Term Life and AD&D Insurance
Paid Time Off

15 days Paid Time Off
13 Company Paid Holidays
3 Personal Days
2 Community Service days

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