Front Desk - Elgin, IL, United States - United Dental Partners

Description

We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team.

The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.

*All Family Dental and Braces 2050 Larkin Ave Suite 100, Elgin, IL 60123
*All Family Dental and Braces 795 Summit Elgin, IL 60120**Collect payments for services rendered and ensure accurate record-keeping of financial transactions.

• Warmly welcome patients and visitors as they arrive at the office.
• Register new patients, gather necessary information, and ensure all required forms are completed accurately.
• Verify and update patient demographics, insurance information, and medical history in the practice management system.

Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.

• Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
• Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.

Telephone and Email Communication:

• Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
• Respond to emails and online inquiries promptly and professionally.
• Provide accurate and helpful information about dental services, insurance coverage, and office policies.

Billing and Insurance Processing:

• Collaborate with the billing department to process insurance claims and coordinate payments.
• Assist patients with understanding their insurance coverage and financial responsibilities.

Office Administration:

• Order office supplies and ensure the front desk area is adequately stocked.
• Assist with general administrative tasks, such as filing, data entry, and managing patient records.

Address patient concerns or complaints with empathy and professionalism.

• Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.

* additional education or certifications in dental assisting or office administration is a plus.

• Familiarity with dental terminology, procedures, and insurance processing is preferred.
• Proficient computer skills and experience with dental practice management software, preferably with Open Dental.
• Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.

Job Type:
Full-time

00 per hour
Dental insurance

• Flexible schedule
• 10 hour shift
• 8 hour shift

Dental office experience:
Open Dental software: Language:

• Spanish (Required)