Routing Dispatcher - San Antonio
20 hours ago

Job description
Become part of the Transportation Revolution We are looking for an experienced Call Taker/CSR for our San Antonio, TX team.
As a Routing Dispatcher you will be the first point of contact for our customers and drivers, providing assistance and resolving inquiries in a professional and efficient manner.
Your primary responsibilities will include answering incoming calls, addressing customer concerns, and ensuring a high level of satisfaction.What we can do for you as a Routing Dispatcher:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Hours:
Thursday & Friday
Saturday & Sunday
Your Job Responsibilities As a Dispatcher
Manage the day-to-day functions of our drivers by dispatching, monitoring, tracking, and communicating with them
Implement our quality-driven process to exceed our customers' expectations
Ensure our operations plan is followed and report any deviations to the customer in a timely manner
Mentor drivers as needed by setting clear expectations regarding safety, compliance, and on-time performance
Provide exceptional customer service to our drivers and customers
Must be able to think out of the box
Skills Of a Dispatcher
Computer skills with the ability to learn new software quickly
Knowledge of Microsoft Office including Outlook, Excel, and Word is required
Effective verbal, written, and interpersonal communication skills
Ability to run a multi-line phone system with numerous inbound and outbound phone calls
Ability to calmly handle and resolve driver disputes
Ability to work with two computer screens and multiple computer software programs simultaneously
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