Technical Support Manager - Washington DC-Baltimore Area
1 month ago

Job summary
We are seeking an experienced and results-driven Technical Support Manager to lead our global technical support organization within the cybersecurity and workflow communication industry. This U.S.-based role manages a distributed international team responsible for delivering exceptional technical assistance, maintaining high availability, and continuously improving customer satisfaction.Responsibilities
- Lead, coach, and develop a global team of Technical Support Engineers, building a culture of collaboration, empathy, and accountability.
- Establish and manage KPIs, SLAs, and performance metrics to ensure operational consistency and excellence.
Job description
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