Customer Service Engineer - Augusta - RIT Solutions, Inc.

    RIT Solutions, Inc.
    RIT Solutions, Inc. Augusta

    3 days ago

    $65,000 - $110,000 (USD) per year *
    Description

    Job Title: Custo...

    • Install, configure, maintain and troubleshoot IT equipment to support customers.
    • Maintain computers and connect cables in server closets and under desks.
    • Unpack, move and install heavy IT equipment up to 50 pounds with assistance if needed.

    The Customer Service Engineer will frequently travel around the large VA campus while transporting equipment between office buildings. They will also communicate directly with customers on site using the Service Now tool to diagnose hardware/software issues. The engineer must track all system changes problems work tasks within this tool as well as provide user management account support when elevated privileges are required. This position requires extensive experience troubleshooting a wide variety of systems networks including high volume/high availability systems.
    Key skills include debugging protocols processes routine system administration logging data maintaining multiple network configurations operating various software applications including Microsoft System Center Operations Manager SCOM Scripting McAfee etc..
    This job description uses business synonyms different phrasing without changing context ensuring understanding for company RIT-Solutions-Inc

    * This salary range is an estimation made by beBee
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