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    • Desktop Engineer- Mac - Washington - Tential

    Tential
    Tential Washington

    1 month ago

    Default job background
    Description
    Mac Desktop Engineer

    We are seeking a highly skilled and proactive Level 3 Mac Desktop Engineer to join our Workplace Technology team. This role is ideal for a solution-driven professional who not only supports Mac users at an advanced level but also architects and improves endpoint management systems with a focus on scalability, automation, and security.

    Key Responsibilities:

    • Strategic Endpoint Management: Lead the development and lifecycle management of Mac endpoints using Jamf Pro, with a focus on automation, standardization, and security compliance.
    • Jamf Pro Ownership: Own the architecture, configuration, and enhancement of our Jamf Pro instance. Develop custom policies, profiles, and packages to support business needs.
    • Application Packaging & Deployment: Package and maintain applications for deployment via Jamf. Ensure software is up to date, tested, and compliant with organizational standards and licensing requirements.
    • Automation & Scripting: Design and implement automation using Bash, Python, or AppleScript to streamline provisioning, patching, and incident resolution workflows.
    • Advanced Troubleshooting & Escalation: Act as the final escalation point for complex Mac-related incidents and systemic issues. Perform root cause analysis and long-term resolution planning.
    • Security & Compliance: Collaborate with InfoSec to enforce macOS security baselines (e.g., CIS benchmarks) and manage encrypted deployments, device hardening, and compliance reporting via Jamf and other tools.
    • Cross-Platform Integration: Partner with Windows and SaaS teams to ensure seamless integration across platforms and identity systems (e.g., CyberArk, Azure AD, Active Directory).
    • Microsoft 365 & SaaS Administration: Provide advanced support and policy management within M365 and other critical cloud SaaS platforms as they relate to macOS endpoints.
    • Lifecycle & Asset Management: Implement and maintain lifecycle processes for Apple devices from procurement through decommission, integrating asset tracking and compliance monitoring.
    • Documentation & Enablement: Create and maintain thorough documentation, workflows, and training resources for IT staff and end-users. Provide mentoring and technical guidance to junior team members.
    • Project Leadership: Lead or contribute to IT projects involving system upgrades, new technology rollouts, and endpoint security initiatives.

    Qualifications:

    • 5+ years of hands-on experience supporting and managing macOS in a medium-to-large enterprise setting.
    • Expert-level proficiency with Jamf Pro administration, including advanced policy creation, smart groups, patch management, and extension attributes.
    • Strong understanding of macOS system internals, security frameworks, and enterprise deployment models.
    • Proficiency in scripting languages (e.g., Bash, Python) and experience automating repetitive IT tasks.
    • Familiarity with MDM/APNs, Apple Business Manager, DEP, and VPP.
    • In-depth knowledge of Microsoft 365 administration and integration in cross-platform environments.
    • Strong analytical, communication, and customer service skills.
    • Certifications such as Jamf 300+, Apple Certified Support Professional (ACSP), or Certified IT Professional (CompTIA, ITIL) are a strong plus.

    Preferred Skills:

    • Experience integrating Jamf Pro with identity providers (e.g., CyberArk, Azure AD).
    • Familiarity with Zero-Touch deployment workflows.
    • Experience with security tools and policies for endpoint protection (e.g., FileVault, CrowdStrike, SentinelOne).
    • Working knowledge of Windows 10/11, particularly in mixed OS environments, to support collaboration with Windows fleet management and cross-platform issues.
    • Strong understanding of Microsoft 365 administration, including policy management, endpoint compliance, and integration with macOS.
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