IT Support Specialist - Brockton, United States - Hancock Survey Associates

Description

DESCRIPTION: Due to our continued growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based on our Marlborough, MA office with some travel to regional offices as necessary.

QUALIFICATIONS: We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person or electronically
• Perform hardware and software installations, configurations and updates as needed
• Resolve technical issues in a timely manner using available resources within the company
• Act as liaison to outsourced IT consultant
• Assist IT Manager with purchasing
• Configure Autodesk Civil 3D and Carlson software for technical and field staff
• Management company devices including smartphones, tablets and laptops
• Assist field personnel with remote data transmission and devices
• Assist in daily and monthly data backup protocol
• Assist with server expansion, data archiving and directory organization as necessary
• Maintain log of all devices, software and licenses
• Assist with all software installs, cloud access, etc.
• Assist with all communication protocol including email, videoconferencing and webinar
• Establish remote connection for off-site events

REQUIREMENTS:

• Ability to interact with all levels of staff
• Dependable and detail oriented
• Strong troubleshooting and critical-thinking skills
• 3 years experience in IT support
• Bachelors degree in computer science or related technology field a plus

BENEFITS:

Company Culture

• Great mentors and supportive environment
• Summer outing, golf tournaments and holiday party
• Casual Fridays and summer hours
• Gifts for years of service
• Company clothing
• Fitness challenges
• Safety clothing
• Personal protective equipment

Professional Growth

• Membership dues for professional organizations
• Continuing education reimbursement
• Engineer-in-Training (EIT) and Surveyor-in-Training (SIT) reward program
• Professional license reimbursement (PE, PLS, PWS, SE)
• OSHA 10-Hour Safety Training
• Lunch & Learn sessions
• Student Loan Assistance

Insurance

• Medical insurance
• Optional accident, cancer, and critical care coverage
• Supplemental life insurance
• Short-term and long-term disability insurance
• Commensurate with experience

401(k) Match

Paid Time Off

• Holidays
• Vacation time commensurate with experience
• Earned time off/sick time
• Paid holidays
• Jury Duty leave
• Paid Family and Medical Leave (PFML)

Parking

• All Hancock offices have available parking

ABOUT HANCOCK

Hancock Associates is made up of talented surveyors, engineers and scientists dedicated to excellence in land/coastal development, construction and preservation. We have maintained our position as an industry leader through their investment in exceptional staff, state-of-the-art equipment/technology and acquisition of multiple surveying and engineering firms, and historical survey records dating back to 1852. Since 1978, Hancock Associates has been providing land surveying, civil engineering and wetland science services throughout Massachusetts, New Hampshire, Connecticut and Rhode Island. We value the long-term relationships they have with their clients served through their offices in Boston, Brockton, Chelmsford, Danvers, Marlborough, Newburyport, Palmer and Princeton, Massachusetts and Concord, New Hampshire. Our employees benefit from great mentors, a supportive work environment, generous benefits and a clear path to career advancement.

EQUAL EMPLOYMENT OPPORTUNITY

Hancock Associates provides equal employment opportunities by recruiting, hiring, training and promoting employees without regard to race, color, religion, creed, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity/expression, disability, handicap, military obligations, veteran status or any other category protected by law.

VALUING AND MANAGING DIVERSITY

Hancock Associates believes that workforce diversity is essential to the Companys growth and long-term success. By valuing and managing differences at work, Hancock Associates maximizes the potential of all employees while increasing employee and customer satisfaction.

Location(s): Boston, Chelmsford, Danvers, Marlborough, Palmer and Princeton, MA

Location(s): Boston, Marlborough, Palmer and Princeton, MA

Location(s): Boston, Chelmsford, Danvers, Marlborough and Palmer, MA

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