Customer Operations/Disputes Specialist - Remote (US)

Only for registered members Remote (US), United States

1 day ago

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Job summary

We're on a mission to make money work for everyone.We're waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK.As well as personal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond.Our UK customers can also save invest and combine their pensions with us.With our hot coral cards and get-paid-early feature combined with financial education on social media and our award-winning customer service we have a long history of creating magical moments for our customers

Responsibilities

  • Using a full set of tools to investigate and build a timeline of a customer's dispute or complaints claim.
  • Investigate analyze resolve customer complaints disputes in professional empathetic manner.
  • Making fair decisions based high-quality investigation line external regulations internal policies.

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