Technical Project Manager - Washington, United States - DCI Solutions

DCI Solutions Washington, United States

3 weeks ago

Description

DCI Job Requirement for:
Technical Project Manager

Location:
Remote (East Coast Time Schedule)

Job Description:
Serve as a Technical Project Manager

Responsible for ensuring effective and efficient execution of projects to include:
User support and enablement

Track progress on everything involved in and related to your teams

Anticipate and remove roadblocks and reduce friction

Work with customers, developers, and product teams to see projects through to completion

Provide customer expectation management

Effectively triage inbound customer inquiries

Troubleshoot customer support requests

Effectively communicate to keep internal and external stakeholders informed on project status

Ensure all deliverables ship high quality and on time

Identify and mitigate key risks to project completion and service delivery

Liaise between teams of engineers and customers to drive successful product deliverables

Adhere to scope, resources, and timeline of project

Monitor project progress continuously

Watch for projects heading off-course or deadlines in jeopardy

Communicate proactively with all stakeholders to:
Identify problems
Create solutions
Implement efficiency improvements

Create detailed status reports on measurable items, such as:
Milestones
Deliverables
Risk

Develop detailed project plans that merge customer requirements with company goals

Coordinate business and technical personnel during all project phases

Respond to customer inquiries over email/through ticket-based software support desk systems

Triage, track, and correctly route support requests across the team

Coordinate and manage customer contact for product and user issues across a nationwide user base

Ability to quickly familiarize yourself with Foundry and project-specific workflows

Ramp up new users on the product platform

Deliver demos and training sessions to increase usage and platform knowledge across user groups

Deliver training sessions to user

Effectively manage projects using task-tracking applications like Asana, JIRA

Qualifications :
Must currently work for/support the IRS and have an employee system account

B.S. in Engineering with product support/software testing or related experience
Or a CS with product support/software testing or related experience

5+ years of Project management experience

Experience supporting data integration technologies, with a preference for product support

Experience delivering product demonstrations to technical and non-technical audiences

Experience interfacing with a team of engineers and engaging with product teams

Ability to create technical documentation

Ability to understand and communicate software architecture decisions to all stakeholders

Ability to travel 25% of the time if needed

Required:
Must currently work for/support the IRS and have an employee system account

Job Type:
Full-time

Salary:
$130,000-$170,000

Job Type:
Full-time

Pay:
$130, $170,000.00 per year

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Compensation package:
1099 contract
Bonus opportunities
Signing bonus
Yearly pay

Schedule:
Monday to Friday

Application Question(s):
Do you have an existing IRS account?

Experience:
Technical Project Management: 5 years (Preferred)
product support/software testing: 3 years (Preferred)
supporting the

IRS:
1 year (Preferred)

Location:
Washington, DC (Required)

Security clearance:
Secret (Required)

Work

Location:
Remote

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