Store Lead - Rochester

Only for registered members Rochester, United States

3 weeks ago

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Full time $80,000 - $100,000 (USD)

Job summary

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates
Drives the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating budgets to align with business need analyzing economic trendsand community needs for budget forecasting


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