Customer Service Representative- Bonus included after 90 days - Seattle, United States - Staff Hire

Description

Job Description

Job Description

IMMEDIATELY HIRING/MULTIPLE POSITIONS

Customer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls/chats, customer issues, customer service inquiries, and identifying and assessing customer needs to achieve satisfaction. Computer efficiency and literacy is required.

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Company DescriptionStaff Hire has been serving as the recruiting partner for firms in the business and technology sectors. We specialize in IT recruitment and the direct hiring of permanent, contract, consultant, and project-based employees within the business and tech industries. Additionally, we engage professionals and resources at every level, from junior personnel to C-suite caliber talent.

Company Description

Staff Hire has been serving as the recruiting partner for firms in the business and technology sectors. We specialize in IT recruitment and the direct hiring of permanent, contract, consultant, and project-based employees within the business and tech industries. Additionally, we engage professionals and resources at every level, from junior personnel to C-suite caliber talent.