Overnight Lead Dispatcher - Arden - Interstate Waste Services

    Interstate Waste Services
    Interstate Waste Services Arden

    4 hours ago

    Description
    Overview:

    Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

    Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We're proud to combine the resources of a large company with the values and care of a family-run business.

    Essential Job Summary::

    The Lead Dispatcher coordinates and manages daily waste collection operations across multiple sites, ensuring efficient route execution, timely customer service, and compliance with operational standards.  This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Lead Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards.

    The Lead Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching as well as assisting with onboarding of new dispatch team members.

    Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:
  • Coordinate and oversee dispatch activities for a large group of routes spanning multiple sites, ensuring timely and accurate route execution.
  • Serve as the primary point of contact for all Drivers as well as other colleagues as our depots and transfer stations.
  • Analyze route data to identify opportunities for optimization, cost reduction, and service improvement.
  • Collaborate with Operation Site Managers and customer service to resolve service disruptions and ensure alignment on priorities.
  • Ensure Drivers and trucks are being utilized to their full potential.
  • Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
  • Set up crew sheets and notify all employees of their schedules.
  • Continuously monitor hours worked and ensure DOT compliance for Drivers.
  • Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
  • Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
  • Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
  • Review Driver requests for container switches or repairs and enter service tickets into the company database.
  • Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.
  • Prepare and Deliver Regular Reports to Senior Management.
  • Field calls from customer service and handle appropriately.
  • If call is related to service not performed on a specific site address by speaking with the driver.
  • Monitor dispatch mailbox and handle requests appropriately.
  • Monitor system for missed pick ups and disposition them within 60 minutes.
  • Monitor system for driver progress, comments, skips, extras.
  • Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.
  • Reschedule any customers that were blocked.
  • Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures.
  • Close out outstanding tickets in the system
  • Act on loaded truck list from end of day.
  • Monitor the call out line and adjust route and scheduling as necessary.
  • Coordinate with other sites for equipment when necessary.
  • Monitor and manage idle time.
  • Ensure accurate geocoding of stops.
  • Manage tablet inventory and ensure tablet use consistently across all routes
  • Timely and accurate service alert notifications to customers.
  • Optimize driver assignments to maximize efficiency and minimize overtime.
  • Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.
    • Requirements and Qualifications::
    • 3-8 years of Dispatching experience.
    • Completion of relevant undergraduate degree or certificate program.
    • Excellent written and verbal communication skills.
    • Ability to remain calm and focused under pressure.
    • Demonstrated ability to work independently.
    • Strong organization and time management skills.
    • Demonstrated commitment to workplace safety.
    • Knowledge of applicable traffic, transportation, and other laws and regulations.
    • Intermediate to excellent computer skills, including Microsoft Excel.
    • Defensive Driving (Knowledge of Smith System).
    • Basic understanding of vehicle operations and limitations.
    • May require occasional field visits to understand route challenges.
    • May require early morning, evening, or weekend hours based on operational needs.
    • Fluency in Spanish preferred not required.
    • Experience from the waste management, transportation, or related industry.
    • Experience working with operations software and tablet solution.
      • Additional Information:

      This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

      Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

      Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $105,000.00/Yr.
  • Work in company

    Emergency medical technician

    DocGo

    Title: Emergency Medical Technician - EMTBase Pay Rate Range: $20 - $30/hr, based on experience · All candidates should make sure to read the following job description and information carefully before applying. · Location: Newburgh, NYAdditional Locations/Areas Available: Capital ...

    Monroe $38,000 - $65,000 (USD) per year

    1 day ago

  • Work in company

    Shipping Manager

    Only for registered members

    We are seeking an experienced and detail-oriented Shipping Manager to oversee all aspects of shipping and warehouse operations. · ...

    Stony Point, NY

    1 month ago

  • Work in company

    Dispatch Supervisor

    Only for registered members

    We are immediately hiring a Dispatch Supervisor in Chester NY for our Supply Chain Solutions division.Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. · ...

    Chester

    1 month ago

  • Work in company

    Truck Driver

    Only for registered members

    Ready to put your truck-driving career in high gear? Make the shift and fuel your career as a CDL Class A Truck Driver for Penske. · ...

    Chester Full time

    2 weeks ago

  • Work in company

    Diesel Mechanic Class A

    Only for registered members

    The Level A Fleet Mechanic/Technician is the top-tier technical expert in the shop, responsible for advanced diagnostics, complex repairs, and technical leadership across refuse trucks, heavy trucks/tractors, and support assets. · Lead diagnosis and resolution of complex, intermi ...

    Chester, NY

    1 week ago

  • Work in company

    Diesel Mechanic

    Only for registered members

    The Level A Fleet Mechanic/Technician is the top-tier technical expert in the shop, responsible for advanced diagnostics, complex repairs and technical leadership across refuse trucks, heavy trucks/tractors and support assets. · ...

    Chester, NY

    2 weeks ago

  • Work in company

    Truck Driver

    Only for registered members

    Immediate Opportunities: Full-time Local Class A CDL Truck Drivers. Average $90,000 annually. Dedicated route. Local, home daily. · ...

    Chester

    2 weeks ago

  • Work in company

    Diesel Mechanic Class A

    Only for registered members

    This position is for the Overnight Shift 2am - 1030am Monday to Friday · The Level A Fleet Mechanic/Technician is the top-tier technical expert in the shop, responsible for advanced diagnostics, complex repairs, and technical leadership across refuse trucks, heavy trucks/tractor ...

    Chester

    1 week ago

  • Work in company

    Diesel Mechanic

    Only for registered members

    The Level A Fleet Mechanic/Technician is responsible for advanced diagnostics, complex repairs, and technical leadership across refuse trucks, heavy trucks/tractors, and support assets. · - High school diploma or GED required;A minimum of 5 years of proven hands-on experience as ...

    Chester $30 - $40 (USD)

    1 month ago

  • Work in company

    Diesel Mechanic

    Only for registered members

    +Job summary · The Level A Fleet Mechanic/Technician is the top-tier technical expert in the shop, responsible for advanced diagnostics, complex repairs, · +To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. · +A minimum of ...

    Chester

    2 weeks ago

  • Work in company

    Diesel Mechanic

    Only for registered members

    The Diesel Mechanic is the top-tier technical expert in the shop, · responsible for advanced diagnostics, complex repairs, · and technical leadership across refuse trucks, · heavy trucks/tractors, and support assets.This role sets the standard for safety, · quality, productivity, ...

    Chester

    2 weeks ago

  • Work in company

    Truck Driver

    Only for registered members

    Ready to put your truck-driving career in high gear? Make the shift and fuel your career as a CDL Class A Truck Driver for Penske. · ...

    Chester Full time

    1 month ago

  • Work in company

    Supervisor of Operations II

    Interstate Waste Services

    Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling ...

    Tomkins Cove $90,000 - $105,000 (USD) per year Full time

    1 day ago

  • Work in company

    Shift Supervisor

    Only for registered members

    The Shift Supervisor at Bowline Point Generation Station plays a vital role in ensuring the safe, efficient, and reliable operation of the plant by overseeing daily activities and managing personnel. Maintain compliance with safety and environmental regulations. · Optimize plant ...

    West Haverstraw $130,000 - $150,000 (USD)

    1 week ago

  • Work in company

    Shift Supervisor

    Only for registered members

    + Supervise all plant operations to ensure productionand dispatch requirements are met in accordance with best practices. · Assign specific tasks to shift employees tore meet operational objectives.Ensure the plant operates within design limits totake satisfaction in dispatch and ...

    West Haverstraw $130,000 - $150,000 (USD)

    1 month ago

  • Work in company

    Logistics Operations Manager

    Only for registered members

    At Documax logistics is not a back-office function. It directly impacts our customers technicians and our ability to deliver on commitments. · ...

    Suffern, NY

    1 month ago

  • Work in company

    Propane Specialist

    Only for registered members

    The Propane Specialist is responsible for the safe and timely delivery of propane to our customers. The Propane Specialist will deliver, load and unload propane while providing exceptional customer service. Our Propane Specialist are also accountable for upholding the highest sta ...

    Florida, NY, USA $70,000 - $125,000 (USD) per year

    3 days ago

  • Work in company

    Propane Specialist

    Only for registered members

    The Propane Specialist is responsible for the safe and timely delivery of propane to our customers.Deliver, load and unload propane while providing exceptional customer service. · Uphold the highest standards for safety in the delivery and handling of propane. · ...

    Florida, NY, USA

    1 week ago

  • Work in company

    Dispatch Operating Assistant

    Only for registered members

    Support the evening dispatch team in managing incoming driver communications and trip updates. · ...

    Monsey, NY

    1 week ago

  • Work in company

    Transporter

    Only for registered members

    The Transporter is responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technicians, and therapists to perform their duties in an effective manner. · ...

    Suffern, NY

    1 week ago

  • Work in company

    Dispatcher

    Only for registered members

    We're looking for a dedicated Dispatcher to join our team during late-night and weekend shifts. · ResponsibilitiesSchedule and dispatch technicians for service calls, maintenance appointments, and emergency repairs. · Prioritize service requests based on urgency, customer needs, ...

    Elmsford $20 - $26 (USD)

    1 week ago

Jobs
>
Arden