Rooms Controller - Napa - Stanly Ranch

    Stanly Ranch
    Stanly Ranch Napa

    4 days ago

    $60,000 - $120,000 (USD) per year *
    Description

    Job Description

    Join our team as Rooms Controller and become part of the Stanly Ranch Family. We are looking for someone who can put the pieces of the puzzle together while maintaining a strong eye for detail and being able to anticipate challenges. Duties will entail many facets of auditing reservations for the resort including ensuring accuracy of room assignments, billing needs, and other tasks. You'll work closely with the resort's Reservations, Operations, and Sales Teams.

    Key Responsibilities:
    Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

    Checking Reservations Created Yesterday

    • Rooms plotted, moving other reservations around if required in order to plot room
    • Rate info verified, proper initial deposit taken (half or full based on cxl policy window)
    • Any qualifying notes to put on the reservations (cxl. policy info, rate package info, etc.)
    • If 3rd party booking, create the proper billing patterns and add any qualifying notes.
    • Verifying correct room assignment and notes on file regarding any rate info package
    • When time permits, follow similar process for any reservations created today

    Cancellation Report Running

    • Utilize reports via Opera to check all cancellations made the day or days prior to running the reports
    • Ensure deposits are refunded where possible, applying cancel fees where applicable
    • Ensure that the resorts are run regularly in order to help make End of Quarter/End of Year Deposits Ledger cleaning smoother

    Room Plan Management and Optimization

    • Checking for any offset room issues or find possible room blocking issues
    • Upgrading where applicable to create multi-night booking windows where there weren't any at all or for specific room categories
    • Maintain keen observation of all sold out opportunities and find appropriate solutions for those scenarios in accordance with Stanly Ranch standards

    Monthly/Yearly Tasks

    • Deposit Ledger Management
    • Assist in maintaining logs of out of order rooms
    • Audit the resort's deposit ledger reports
    • Amend all necessary accounts with deposits from canceled reservations that need to be refunded, forfeited, or moved forward to future reservations, active or PM Holds
    • At year end, ensure everything applicable is moved forward to the next year where needed, and refunded or forfeited if needed
    • Work with event managers and reservations to block off special interest guests,

    Ongoing Tasks

    • Look for upcoming reservations that are inclined to upgrade their stay or find possible options to create upsell revenue opportunities
    • Daily Room Plotting, working with Front Desk and Housekeeping as rooms become available
    • Communicate with guests regarding arrivals, in room requests, etc., via chat base systems that are in place
    • Room assignment with amenity requests, relaying with coinciding FB team or other that delivers them
    • Double checking future room plotting for upcoming guests and stays in the week or 2 weeks out
    • Verify and adjust billing for guests, Departures, Open Folios, and questions in regards to rates
    • Assist with check-ins and check outs at the Front Desk

    The starting range for this position is $28.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

    Qualifications:
    Qualifications

    Required Qualifications

    • Previous experience in hotel or hospitality operations, particularly in group reservations or rooms coordination preferred.
    • Strong communication and interpersonal skills and excellent organizational and multitasking abilities.

    Preferred Qualifications

    • Understanding of hotel operating systems such as Opera and Alice
    • One year experience in hotel operations
    • Strong attention to detail
    • Bilingual

    Additional Information

    Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

    For more information:

    Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

    SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    * This salary range is an estimation made by beBee
  • Work in company

    Rooms Controller

    Only for registered members

    Company Description · Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-grow ...

    Napa $60,000 - $120,000 (USD) per year

    1 week ago

  • Work in company

    Rooms Controller

    Only for registered members

    · Company Description · Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself.  Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine- ...

    Napa $60,000 - $120,000 (USD) per year Full time

    1 week ago

  • Work in company

    Rooms Controller

    Only for registered members

    Company Description · Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-grow ...

    Napa, CA $60,000 - $120,000 (USD) per year

    1 week ago

  • Work in company

    Front Office

    Only for registered members

    The Rooms Controller is responsible for managing room inventory and booking strategies to ensure optimal occupancy revenue maximization. · ...

    Napa Full time

    3 weeks ago

  • Work in company

    Estate Manager

    Only for registered members

    The Estate Manager is responsible for day-to-day front-of-house operations, with primary responsibility for the tasting room and special events departments of our Direct-To-Consumer (DTC) business which includes fiscal budgets and department profitability. · ...

    Napa

    2 weeks ago

  • Work in company

    Room Attendant

    Only for registered members

    The Napa Valley Marriott Hotel & Spa is hiring a full-time Room Attendant to join their team. · ...

    Napa $26,000 - $36,000 (USD) per year

    1 week ago

  • Work in company

    Steward

    Only for registered members

    We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. · ...

    Napa

    2 weeks ago

  • Work in company

    In-Room Dining

    Only for registered members

    Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. · Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Tali ...

    Napa Valley $80,000 - $83,000 (USD) Full time

    1 month ago

  • Work in company

    Front Desk Manager

    Only for registered members

    The Front Desk Manager is responsible for overseeing all front office operations to ensure an exceptional guest experience at River Terrace Inn. · ...

    Napa

    1 month ago

  • Work in company

    Housekeeping Supervisor

    Only for registered members

    SALARY RANGE $ $24.00 per hour. The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in their absence. · Essential Functions · Must adhere to the company's ...

    Napa, California, , United States $38,000 - $52,000 (USD) per year

    1 week ago

  • Work in company

    Director of Engineering

    Only for registered members

    The Director of Engineering is responsible for maintaining the overall operation of the maintenance department and ensuring guest rooms are in working order. · Maintain exterior building appearance. · Conduct monthly safety inspections. · ...

    Napa $120,000 - $140,000 (USD)

    1 month ago

  • Work in company

    Receiving Team Lead

    Only for registered members

    We are now hiring Great People Who Care. We are looking for an accountable and detail-oriented Receiving Team Leader who is positive and driven. · We have a passion for food, and we share an inspiring vision, "To change the way the world eats, one plate at a time." · A Receiving ...

    Napa

    3 weeks ago

  • Work in company

    Travel Emergency Department Registered Nurse - 1,143 per week

    Only for registered members

    Magnet Medical is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Napa, California. · Job Description & Requirements · Specialty: ED - Emergency Department · Discipline: RN · Start Date: 03/23/2026 · Duration: 13 weeks · 36 hours per week · Shift: ...

    Napa

    5 days ago

  • Work in company

    Manager - Spa, Wellness, & Resort Experiences

    Only for registered members

    The Spa Manager plays a vital leadership role in curating and overseeing transformative wellness journeys at Alila Napa Valley. The individual will guide day-to-day operations of the spa and wellness programs ensuring they align with our philosophy of intentional living and mindf ...

    Napa

    1 month ago

  • Work in company

    Overnight Guest

    Only for registered members

    We are seeking an Overnight Guest and Events Services Associate to join our team. The successful candidate will be responsible for greeting and assisting visitors, ensuring a welcoming environment. · Greeting and assisting visitors, ensuring a welcoming environment. · ...

    Napa $23.33 - $30.55 (USD)

    1 month ago

  • Work in company

    Food and Beverage Assistant Manager

    Only for registered members

    + h2>Job summary · The Assistant Food and Beverage Manager involves supporting daily restaurant and bar operations to ensure smooth and efficient service. · Supervising staff · Coordinating schedules · Assisting with inventory and ordering · ...

    Napa

    3 weeks ago

  • We are currently seeking a Food & Beverage Manager; someone who is passionate about creating memorable experiences through thoughtful service and exquisite cuisine. · This role is responsible for driving luxury service, overseeing staffing and scheduling, managing departmental bu ...

    Napa

    2 months ago

  • Work in company

    F&B Administration

    Only for registered members

    The Director of Outlets leads all day-to-day front-of-house operations across restaurants, lounges, pool bars, · cafés, in-room dining, and retail beverage outlets. This leader ensures profitability, · operational excellence and elevated guest experiences consistent with The Meri ...

    Napa $120,000 - $130,000 (USD)

    1 month ago

  • Work in company

    Part-Time Overnight Guest

    Only for registered members

    We take pride in our ability to navigate our lives as blind and low vision people. We recognize the inherent worth of every person and commit to advancing equity and interdependency. · We believe that everyone deserves the opportunity to belong and live to their full potential, e ...

    Napa $23.33 - $30.55 (USD) Part time

    3 weeks ago

  • Work in company

    Estate Manager

    Only for registered members

    The Estate Manager is responsible for day-to-day front-of-house operations at Pine Ridge Vineyards with primary responsibility for the tasting room and special events departments of our Direct-To-Consumer (DTC) business which includes fiscal budgets and department profitability. ...

    Napa, CA

    2 weeks ago

  • Work in company

    General Manager

    Only for registered members

    Description · SUMMARY: · Responsible for generating profit to meet or exceed budget expectations while maintaining operational and guest service standards as described for Johnson Hospitality hotels. · ESSENTIAL FUNCTIONS: · Develop, administer, and control the hotel revenue and ...

    GATEWAY ROAD EAST NAPA, California, United States $110,000 - $220,000 (USD) per year

    1 week ago

Jobs
>
Rooms controller
>
Jobs for Rooms controller in Napa