Customer Account Specialist - Savannah, United States - United Distributors

Description

Customer Account Specialist
Job Details
Job Location
GA-Savannah - Savannah, GA
Description
About United
United is the largest beverage alcohol wholesaler in both Georgia and Alabama.

With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation.

The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum.

Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.

Want to get in on the fun...We'd love to have you

The Customer Account Specialist deals with customer invoice balancing and reconciliation, financial transaction reconciliation (checks and electronic), completes deposits, validates alcohol licenses, keys credits, and keys pricing updates, while also helping sales and delivery associates with any needs they may have pertaining to customers and deliveries.

In addition to these roles, the customer service representative may fulfill some office duties.
Qualifications
Must be 18 years or older

High school or vocational school diploma or GED equivalent required

Responsibilities
Balance load sheets by verifying accuracy of inventory, matching payments to invoices, and verifying driver entries

Manage FINTECH, ESCROW, iCONTROL, GXS, and charge payments

Scan and process customer checks

Handle returned checks

Set up new customers and update customer licenses

Apply credits to customer's accounts

Investigate pricing issues and make corrections

Bill leaker credit tickets

Bill sample, glassware, and beer cart requests

Fulfill mail room duties

File customer and supplier invoices as required

Occasional billing of sales orders

Order office supplies and maintain spreadsheets of inventory

Update pricing lists as assigned

Answer phone calls from customers, sales associates, delivery associates and provide support

Provide back-up for department co-workers as needed

Perform other duties as assigned

Competencies
Problem Solving

Professionalism

Relationships

Self Awareness

Conflict Management

Communication

Critical Thinking

Collaboration

Positive Attitude

Working As a Team

Flexibility / Multi-Tasking

Willingness to Learn

Critical Skills
Time Management

Proficient in Microsoft Office and other United technology

Proficient in use of calculator

Working knowledge of copiers, scanners, fax, and other office machines and equipment

Working Conditions
Normal office environment

Maintains a clean work environment by keeping desk and work area neat and clean

Physical Requirements and Essential Functions
Regular, reliable attendance required

Able to talk, hear and use telephone

Able to sit for extended periods

Able to use hands and fingers and use computer for extended periods

Specific vision abilities that include close vision

Able to occasionally lift supplies or materials (3-5 lbs or less)

Attention Applicants:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.

Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

Please call for assistance with an accommodation.

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