- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
- Endorses, models and develops team to deliver Coach's Selling and Service expectations
- Enforces sales strategies, initiatives and growth across all categories
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
- Maximizes floor supervisor role to deliver strong metrics; being results driven through team selling and through selling to multiple customers
- Productivity Management: holds sales team accountable for personal sales
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
- Builds credibility and trust with team; as well with customers - serving as a personal fashion advisor to deliver business results
- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's Guide to Style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Sensitive to customer and team's needs and tailors' approach by reading cues
- Solution-oriented and forward thinking in resolving customer issues; partnering with Store Manager(s) and/or District Manager when appropriate
- Develops both self and individual product knowledge skills and remains aware of current collections
- Understands the positive sales impact staffing has on the business; recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools; delegates and empowers other to challenge individual growth
- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and performance development
- Regularly provides feedback to others; coaching performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s)
- Manages daily operational tasks according to Coach standards; switching gears based on the needs of the business both seamlessly and pro-actively
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintaining a calm and professional demeanor
- Maintains interior and exterior upkeep of the building with partnership from the corporate office
- Understands and uses all retail systems and reporting tools to make informed decisions; taking appropriate partners, as necessary
- Adheres to all retail policies and procedures including POS and Operations procedures
- Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
- Ensures all daily tasks are completed without negatively impacting service of Coach standards
- Drive for Results:
- Customer Focus:
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
- Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
- Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage:
Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
-
Lead Supervisor I
4 weeks ago
Coach Grapevine, United StatesCoach - JobID: [Store Manager] As a Lead Supervisor at Coach, you'll: Enforce sales strategies, initiatives and growth across all categories; Coach team on how to incorporate trends into their selling experience with customers; Encourage team to build long-term relationships with ...
-
LOD - Lead Driver/ Shift Supervisor - DFW
1 week ago
Skyhop Global Grapevine, United StatesJob Description · Job DescriptionDescription:SkyHop Global is one of the premier ground transportation companies for airline crews. We provide the transportation for pilots and flight attendants during their layover periods in a multitude of cities. The primary purpose of this po ...
-
Supervisor/ Shift Lead
1 week ago
Buff City Soap Lewisville, United StatesJob Description · Job DescriptionThe Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fost ...
-
Shift Lead/Supervisor
1 day ago
SOB ALLIANCE, LLC Keller, United StatesJob Description · Job DescriptionSummary · The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Squad to ensure all activities are consistent with and supportive of the Restaurant's ...
-
Shift Lead/Supervisor
1 day ago
SOB ALLIANCE, LLC Keller, United StatesJob Description · Job DescriptionSummary · The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Squad to ensure all activities are consistent with and supportive of the Restaurant's ...
-
Lead Maintenance Supervisor
1 day ago
Fairfield Residential Company, LLC Dallas, United StatesLead Maintenance Supervisor - Multifamily Housing. ABOUT THIS ASSOCIATE:Fairfield properties are known for the visible and available on-site staff that keep our residents loving where they live. Our Lead Maintenance Supervisors are critical members Maintenance Supervisor, Housing ...
-
Lead Maintenance Supervisor
2 days ago
Fairfield Residential Dallas, United StatesLead Maintenance Supervisor - Multifamily Housing · ABOUT THIS ASSOCIATE: · Fairfield properties are known for the visible and available on-site staff that keep our residents loving where they live. Our Lead Maintenance Supervisors are critical members of our Property Managemen ...
-
Supervisor/Lead Caregiver
1 week ago
Discovery At Home Texas Personalized Living Plano, United StatesJob Description · Job DescriptionFT · Job Summary: Supervisor/Lead Caregiver role involves the employee working with community leaders in identifying activities to promote program, performing the actions necessary to admit clients (admissions, assessments, service plan), provide ...
-
Supervisor/ Shift Lead
1 week ago
Buff City Soap Dallas, United StatesJob Description · Job DescriptionThe Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fost ...
-
Shift Lead/ Supervisor
3 weeks ago
Buff City Soap Plano, United StatesJob Description · Job DescriptionThe Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fost ...
-
Shift Lead/ Supervisor
1 week ago
Buff City Soap Dallas, United StatesJob Description · Job DescriptionThe Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fost ...
-
Supervisor/Lead Caregiver
10 hours ago
Discovery At Home Plano, United StatesDiscovery At Home - JobID: [Nursing Assistant / Health Aide] As a Caregiver at Discovery At Home, you'll: Provide compassionate and personalized care to individuals in their homes; Assist with daily activities such as bathing, dressing, and grooming; Administer medications and mo ...
-
Lead Maintenance Supervisor
1 week ago
Sterling Apartment Personnel Dallas, United StatesJob Description · Job Description · Lead Maintenance Description · Job Duties and Responsibilities: · Lead Maintenance will be responsible, under the direction of the Community Director, for the overall maintenance of the apartment complex and all areas related to the day‐to‐da ...
-
Lead Maintenance Supervisor
1 week ago
Sterling Apartment Personnel Dallas, United StatesJob Description · Job Description · Lead Maintenance Description · Job Duties and Responsibilities: · Lead Maintenance will be responsible, under the direction of the Community Director, for the overall maintenance of the apartment complex and all areas related to the day?to? ...
-
Banquet Supervisor/Lead Host
1 week ago
Theranchlc Irving, United States** Banquet Supervisor/Lead Host** · Location * Summary · Description · Skills · Summary **Banquet Supervisor/Lead Host** Salary $13 - $15 / Hour Schedule Full Time Experience Minimum 1 year of experience Location **Banquet Supervisor/Lead Host** · Description Ring the dinner ...
-
Front Desk Supervisor/ Team Lead
3 weeks ago
Aimbridge Hospitality Fort Worth, United StatesThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Team ...
-
Supervisor Team Lead II Packaging Operations
1 week ago
Mary Kay Lewisville, United StatesJob Description · Intermediate level Team Lead is accountable for the timely packaging of global cosmetic and OTC (over-the-counter) products according to established quality and operating criteria and standards for finished goods in excess of 15MM units per month. Acts with mod ...
-
Shift Lead/ Supervisor- Dallas, TX
1 week ago
Buff City Soap Co Dallas, United StatesThe Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fosters superior guest service, and m ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Shift Lead/ Supervisor- Dallas, TX
1 week ago
Buff City Soap Dallas, United StatesJob Description · Job DescriptionThe Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fost ...
Lead Supervisor I - Grapevine, United States - Tapestry
Description
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.
Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.
All over the world, the Coach name is synonymous with effortless New York style.Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Outlet
Job Description
Reports to:
Store Manager
Lead Supervisor- Outlet
The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to directly impact all aspects of our Company's business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed; yet by representing Coach at its highest standard. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the stores environment.
Sample of tasks required of role:
SALES
OPERATIONS
Competencies required:
Drive for Results:
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
:
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People ManagersStrategic Agility
:
Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams:
Blends people into teams when needed; creates strong morale
and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
:
Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Visit Coach atPAY RANGE $15.75-$28
#J-18808-Ljbffr