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Duncan

    Field Service Support Specialist - Duncan, United States - Morris Business Solutions

    Morris Business Solutions
    Morris Business Solutions Duncan, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Morris Business Solutions is the premier office technology provider in North and South Carolina, is actively looking for a dedicated Field Service Support Specialist to join our team. The ideal candidate for this role will be responsible for assisting customers and the field service team via remote and/or onsite support.

    Responsibilities:

    · Remote or onsite Installation of Xerox and Kyocera multifunction products

    · Assisting with end user training during installation

    · Implementation of solutions and FMAudit applications

    · Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, including service manager of any customer concerns

    · Able to assist with hardware support

    · Engages with customers' facilities team, IT group, etc. to ensure proper installation and post installation follow-up.

    Qualifications:

    · Previous experience in installation of copiers (Preference for Xerox or Kyocera experience)

    · Experience in a remote support role

    · Organization and time/task management skills with ability to prioritize tasks

    · Excellent verbal and written communication skills

    · Problem solving skills

    · Previous networking skills

    Benefits:

    · Health Insurance

    · Vision Insurance

    · Dental Insurance

    · Life Insurance

    · 401K Matching

    · Generous Paid Time Off

    · Holiday Pay

    · Annual Raises

    · Company provided vehicle

    · Eligible for company trips

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