Shift Leader - Hammond, United States - Dunkin'

Dunkin' Hammond, United States

3 weeks ago

Description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service.

They set goals, provide job assignments, and motivate others by providing timely feedback.

Key Competencies &

Physical Demands/Working Conditions:
:

Key Competencies:

Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others

Physical Demands/Working Conditions:

Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
Wearing a headset
Working in a small space

Responsibilities & Education:

Responsibilities Include:

Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coaches restaurant team members to do the same
Schedule restaurant team members for shifts
Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

Basic computer skills
Fluent in spoken and written English
Previous leadership experience in retail, restaurant or hospitality preferred.

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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