- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. xhuatnn
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*Salary Range $92,000 - $129,000 + bonus *Relocation assistance available *This position requires a driver's license; screening will be required. *This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Education and Experience 2- ...
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The Coachella Valley Water District (CVWD) is seeking a Deputy Director of Operations & Maintenance (Domestic, · Electrical & Electronics), who will play a pivotal leadership role within the CVWD, · overseeing multiple divisions that ensure the reliable delivery of high-quality · ...
Palm Desert $187,092 - $246,252 (USD)1 month ago
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The Coachella Valley Water District (CVWD) is seeking a Deputy Director of Operations & Maintenance (Sanitation and Facilities Maintenance), who will be responsible for overseeing multiple essential operational divisions. · ...
Palm Desert $187,092 - $246,252 (USD)1 month ago
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The Coachella Valley Water District (CVWD) is seeking a Deputy Director of Operations & Maintenance (Sanitation and Facilities Maintenance), who will be responsible for overseeing multiple essential operational divisions, · wastewater treatment plants · collections · control · st ...
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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partne ...
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Description · JOB SUMMARY · Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Servic ...
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Director of Operations - Palm Desert - Marriott Vacations Worldwide
Description
Interested in this role You can find all the relevant information in the description below.*Salary Range $92,000
- $129,000 + bonus
*Relocation assistance available
*This position requires a driver's license; screening will be required.
*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Education and Experience
OR
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Director of Operations
Only for registered members Palm Desert
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Operations Director
Only for registered members Indian Wells, CA
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Deputy Director, Operations
Only for registered members Palm Desert, CA
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Deputy Director, Operations
Only for registered members Palm Desert
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Deputy Director, Operations
Only for registered members Palm Desert
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Deputy Director, Operations
Only for registered members Palm Desert
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Deputy Director, Operations
Only for registered members Palm Desert
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Deputy Director, Operations
Only for registered members Palm Desert
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Deputy Director, Operations
Only for registered members Palm Desert
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Director of Event Operations
Only for registered members Indian Wells
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Director of Event Operations
Only for registered members Indian Wells, CA, United States
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Director of Event Operations
Only for registered members Indian Wells
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Director of Event Operations
Full time Only for registered members Indian Wells
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Real Estate Director of Operations and Listings
Only for registered members Palm Desert, CA
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Director of Operations
Only for registered members Joshua Tree
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Director of Operations
Only for registered members Riverside County, CA
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Director of Operations
Only for registered members Florida
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Director of Operations
Only for registered members Joshua Tree, CA
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Director of Operations
Only for registered members Joshua Tree, California, United States
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Director, IT Operations
Only for registered members Florida