- Provide prompt, dependable, high quality vehicle service to internal and external customers.
- Utilize the C.U.S.T.O.M. sales process and consultative selling technique to capitalize on and exceed expectations with every customer interaction.
- Sell additional services and parts/accessories by highlighting service specials or additional work needed.
- Participate in customer pathing to ensure every motorcycle purchaser is presented with service options available to them.
- Work with several customers at one time while maintaining individual customer satisfaction.
- REview work-in-progress to ensure quality and timeliness. Promptly notify customers of any changes, delays, additional work needed, and when work has been completed.
- Provide customers with an overview of work performed at vehicle delivery and explore possibilities regarding their next visit or referrals. Assist with loading motorcycles in trailer or truck, if necessary.
- Answer telephone calls within three rings with proper and friendly greeting.
- Inform customers of upcoming events or promotions. Interest customers in receiving our email newsletter.
- Perform continuous customer follow-up to monitor satisfaction, garner feedback, and reinforce dealership messaging and marketing to drive future sales.
- Clearly record customer-states issues, customer and vehicle info, accurate part numbers, and labor times on repair orders.
- Inspect motorcycle at time of drop off. Take pictures of cosmetic defects or other conditions which merit documentation.
- Make estimates for internal repairs, communicating interdepartmentally as necessary.
- Open and close all customer paid, warranty, and internal repair orders.
- Must have a valid driver's license
- High school education or equivalent
- Excellent oral communication skills
- Experience working in cashier/credit card systems preferred but not required.
- Must be able to manage relationships across all channels and levels.
- Occasionally requires the ability to balance up to 900 lbs, and push up to 1,200 lbs (motorcycles).
- Ability to work near moving parts, in a loud environment.
-
service advisor
3 weeks ago
P4 Automotive Columbus, United StatesJob Title: Automobile Service Advisor · Job Summary: As a Service Advisor · you will play a critical role in delivering exceptional customer service and coordinating vehicle maintenance and repair services at the Columbus Auto Group. This position acts as a liaison between cust ...
-
Service Advisor
1 week ago
Great Lakes Hyundai of Columbus Columbus, United StatesGreat Lakes Hyundai of Columbus is hiring We offer competitive pay and benefits The right candidate will have automotive service advisor or technician experience. · The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent ...
-
Service Advisor
1 week ago
CSM Companies, Inc. Columbus, United States Full timeDescription · "> Sahling Kenworth is seeking a customer service focused individual to take on the Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to ...
-
Service Advisor
3 weeks ago
Love's Travel Stops & Country Stores Columbus, United StatesReq ID: Address: 15402 Hornsby Street NE Columbus, MN, 55025 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% match up to 5% - Medical/ Dental/ Vision Insurance after 30-days - Competitive Pay - Career Development - Quarterly Bo Service Advisor, Customer Service, Adv ...
-
Service Advisor
3 weeks ago
Great Lakes Hyundai of Columbus Columbus, United StatesJob Description · Job DescriptionGreat Lakes Hyundai of Columbus is hiring We offer competitive pay and benefits The right candidate will have automotive service advisor or technician experience. The day-to-day duties of this role include meeting with customers and determining t ...
-
Automotive Service Advisor
3 weeks ago
AAA Club Alliance Columbus, United StatesAre you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shineAs an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating thei ...
-
Automotive Service Advisor
3 weeks ago
Bob Caldwell Columbus, United StatesWe are growing and have an immediate need for a World Class Service Advisor · As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, te ...
-
Service Advisor-Toyota Direct
3 weeks ago
Performance Columbus Columbus, United StatesOverview: · In the role of Service Advisor, you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers complaints and concerns. Because you have an innate ability to efficiently manage multiple projec ...
-
Service Writer/Advisor
1 week ago
Buckeye Complete Auto Columbus, United StatesJob Description · Job DescriptionSalary: 90K - 130K · Job description · ARE YOU A CUSTOMER SERVICE/SALES ROCKSTAR? ARE YOU BURNED OUT? DO YOU TAKE PRIDE IN BEING YOUR BEST IN CUSTOMER INTERACTIONS? LOOKING FOR A PLACE TO CALL "HOME"? · Looking for experienced Service Advisor who ...
-
Service Writer/Advisor
1 week ago
Buckeye Complete Auto Care Columbus, United StatesJob description · ARE YOU A CUSTOMER SERVICE/SALES ROCKSTAR? ARE YOU BURNED OUT? DO YOU TAKE PRIDE IN BEING YOUR BEST IN CUSTOMER INTERACTIONS? LOOKING FOR A PLACE TO CALL "HOME"? · Looking for experienced Service Advisor who is energetic, friendly and career-minded for our bus ...
-
Kia Service Advisor
3 weeks ago
Ricart Automotive Columbus, United StatesService Advisor · Ricart Automotive is the nation's largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, ...
-
Service Advisor
2 weeks ago
Crown Eurocars of Dublin Dublin, United StatesCrown Eurocars Mercedes-Benz of Dublin, the only J.D. Power "Dealer of Excellence" Mercedes Benz dealership in Ohio and the recipient of the 2023 Mercedes Benz Best of the Best award, has an opening for an experienced Service Advisor · The position includes interacting daily wit ...
-
Automotive Dealership Service Advisor
1 week ago
Vendetti Motors Buick-GMC Franklin, United StatesOverview: · We are seeking an experienced Automotive Service Consultant to join our team. As an Automotive Service Consultant, you will be responsible for making sure our clients are taken care of and provide world class service. · One of our Service Consultants is moving on to b ...
-
Service Advisor
3 weeks ago
Jimmy Britt CDJR Dublin, United StatesJob Description · Job DescriptionJimmy Britt is a family run and operated dealership. We have spent a great deal of money to ensure that we have the needed tools and equipment to complete the necessary job tasks. We believe in hiring Great People and giving them the necessary too ...
-
Automotive Service Advisor
3 weeks ago
Midwestern Auto Group Dublin, United StatesAutomotive Service Advisor, European & ExoticsWe are seeking energetic Automotive Service Advisors (Audi, BMW, Volvo) who enjoy providing premium customer service and want to be rewarded for their efforts. Established in 1957, MAG is the world's largest group of European brands. ...
-
Automotive Service Advisor
3 weeks ago
Midwestern Auto Group Dublin, United StatesAutomotive Service Advisor, European & Exotics · We are seeking energetic Automotive Service Advisors (Audi, BMW, Volvo) who enjoy providing premium customer service and want to be rewarded for their efforts. · Established in 1957, MAG is the world's largest group of European b ...
-
Automotive Service Advisor
3 weeks ago
Dublin Ford Lincoln Dublin, United StatesDublin Ford Lincoln is growing our service department and on the hunt for energetic candidates that have excelled in a fast paced environment. Candidates that have worked for independent shops or franchise parts stores are encouraged to apply.Happy employees make happy customers, ...
-
Automotive Service Advisor
3 weeks ago
Dublin Ford Lincoln East Dublin, United StatesJob Description · Job Description · Dublin Ford Lincoln · is growing our service department and on the hunt for energetic candidates that have excelled in a fast paced environment. Candidates that have worked for independent shops or franchise parts stores are encouraged to ap ...
-
Automotive Service Advisor
3 weeks ago
Germain Cars Dublin, United StatesGermain Honda of Dublin · Automotive Service Advisor · Dublin, OH · Experienced candidates with a proven CSI track record · Earning potential of up to $150k · Germain Offers:Medical, Dental, and Vision Insurance401(k) Savings PlanPaid VacationPaid Company HolidaysCompany Out ...
-
Service Advisor
3 weeks ago
Penske Marysville, United StatesAt Penske we believe business is simple. If you pay attention to the details in everything you do, you achieve success. Our team is tenacious, and flawlessly executes our many services. With Vehicle Lifecycle Management we focus on the detailed metrics to ensure you have the grea ...
Harley-Davidson Service Advisor - Columbus, United States - Ricart Automotive
Description
Farrow isn't just a bike shop. We're a family eager to share our passion, expertise, ideas, and stories with every unique individual that walks through the door. We offer more than bikes, parts, and a transaction. We're a place to learn the ropes, shoot the breeze, and be part of the Farrow family. Our attentive team offers the education, training and expertise to keep fellow riders safe and the thrills coming We're built from a legacy of quality, community, and adventure. It's what gives us permission to move our riders and our industry forward.
It doesn't matter who you are... newbies, weekend warriors, and leather-wearing die-hards are welcome here. We may seem different, but it's our passion, need for adventure, and willingness to share our story that bring us together. You may show up buttoned up, overwhelmed, and under-motivated - but you'll leave with grease on your shoe and a feeling of freedom that can only be found from a family who honors tradition, embraces individuality, and leans into every ride as one
What We Need From You- Job Duties and Requirements:
