Customer Service Specialist - Grand Rapids, United States - Axios Professional Recruitment

Description

Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.

The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing clear and accurate customer centric accounting and financial services. This position reports to and supports the office manager.

Customer Service Specialist Benefits:

• Flexible work schedule
• Healthcare benefits
• Dental and Vision
• Paid holidays
• Paid time off
• Positive, friendly work environment

Serve Grand Rapids Iron & Metal clients by:

• Expressing an attitude of gratitude
• Speaking with truth and kindness
• Maintaining a standard of high character
• Following our company policies, guidelines, and systems
• Exhibiting a high level of proficiency and efficiency to instill trust with employees and customers
• Knowing our clients and the business they conduct with Grand Rapids Iron & Metal
• Being the clients advocate by understanding their need when they contact us and addressing their need or placing them in contact with appropriate person
• Being efficient and accurate in your work
• Engage the client as if they are the most important person in the world
• Treating others like you want to be treated

Overall Expectations:

Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems.

Front Office:

• Greet and assist Clients
• Answer phones
• Operate Truck Scale
• Notify warehouse team of incoming clients
• Create transportation documents
• Update logistics status trackers

Accounts Payable:

• Create and maintain QuickBooks / Rematter vendor and customer information
• Create, maintain and apply rates to vendor accounts
• Assist with monthly payment purchase orders

Accounts Receivable:

• Initiate invoice and paperwork
• Assist with Account Receivables collections
• Assist with the receiving process and paperwork

Other Responsibilities:

• Client Services - schedule service requests
• Inventory - assist in inventory adjustments
• Data Entry - provide support to various departments
• Equipment Assist Maintenance Manager with Hippo Software scanning and entering Data
• Human Resources Assist Office Manager with payroll and onboarding new team members
• Partner with office manager on various projects
• Participate in special project
• Look for opportunities for continuous improvement
• Other jobs as assigned

Customer Service Specialist Qualifications:

• QuickBooks
• Word and Excel (or Google equivalent)
• 3-5 years bookkeeping experience
• General Office Skills
• Excellent written and verbal communication skills
• Associates degree
• Excellent organizational and time management skills.
• Willingness to and help as-needed in other front office areas

Positional Goal: Be the reason our clients choose Grand Rapids Iron & Metal

Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Good luck, we look forward to reviewing your application