Infrastructure Engineer II - Hanover, United States - InsideHigherEd

Description

05/31/2024

Yes

1128763

Infrastructure Engineer II

Infrastructure Group

$69,700

$87,100

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

M-F, 8a-5p

Hanover, NH

Hybrid

No

NA

No

The Infrastructure Engineer II (IEII) enhances IT infrastructure with a focus on advanced server management, cloud integration, and complex network configurations. This role is central to leading efforts in infrastructure improvement, automation, and scalability, aiming to elevate system performance, security, and operational efficiency. The IEII leverages deep technical knowledge to solve intricate IT problems and provides guidance to junior staff, fostering a knowledgeable team dynamic. IEII undertakes more complex tasks and plays a key role in the technological advancement of the organization's IT infrastructure.

Bachelor's degree

• Bachelor's degree in computer science, Information Technology, or a related field or equivalent experience in IT support.
• 3 years of experience in IT infrastructure, specifically focusing on system optimization and security, in a role of similar capacity.
• Proficiency in server administration, with the ability to set up, configure, and maintain Windows and Linux servers, coupled with a thorough understanding of firewall concepts and their application in managing server security.
• Strong understanding of networking concepts, including VLANs, subnets, routing, and DNS management.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience in managing and optimizing critical infrastructure components, including servers, storage, and networking equipment.
• Familiarity with Infrastructure as Code (IaC) tools like Ansible, Terraform, or Puppet.
• Scripting and automation skills such as languages like PowerShell, Python, or Bash, along with a solid understanding of source control practices using Git.
• Knowledge of containerization technologies such as Docker and container orchestration platforms like Kubernetes is a plus.
• Advanced troubleshooting skills for resolving complex technical issues.
• Understanding of IT security principles and best practices, including securing server environments and data.
• Strong problem-solving abilities and analytical skills.
• Effective communication skills for collaborating with team members and stakeholders.
• Leadership skills and the ability to mentor junior engineers.
• Project management and organizational skills for handling infrastructure projects.
• Expertise in Device Client Management.

• Advanced degree in computer science, Information Technology, or a related field or equivalent experience in IT support.
• Relevant certifications like AWS Certified Solutions Architect, Microsoft Certified Azure Administrator, or certifications from IaC tool providers.
• Proficiency in data center operations, including power and cooling management.
• Experience in managing vendor relationships and service level agreements (SLAs).
• Hands-on experience leading or participating in infrastructure projects, including migrations, upgrades, and automation initiatives.
• Proficiency in creating and maintaining detailed infrastructure documentation.
• Effective leadership, teamwork, and communication skills.
• Background in academic IT environments.

Jonathan Kulp

Ty Peavey

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

INFRASTRUCTURE OPERATIONS

• Manages and optimizes complex server environments for high availability, clustering, and load balancing, including cloud-based infrastructure across AWS, Azure, and Google Cloud; encompasses performance optimization and troubleshooting.
• Oversees container technologies like Docker and Kubernetes, focusing on orchestration, scaling, and efficient management.
• Handles advanced networking tasks including VLAN segmentation, routing, VPN configuration, and ensures network security compliance; directs SSL/TLS certificate lifecycle management and implements cybersecurity measures while maintaining compliance with industry standards (FISMA, PCI, GDPR, HIPAA).
• Designs and implements automation workflows with tools like Ansible, Puppet, or SCCM; employs Infrastructure as Code (IaC) with Terraform or CloudFormation; develops custom scripts in Python and PowerShell; sets up advanced monitoring using Prometheus, Grafana, and ELK Stack.
• Leads enterprise backup strategy, ensuring data integrity, compliance, and swift recovery; designs and executes disaster recovery plans for business continuity.
• Manages hypervisor environments, focusing on security, snapshot management, and VM resource optimization for high availability and performance tuning.
• Utilizes exceptional problem-solving skills for diagnosing and resolving complex issues; maintains thorough documentation and fosters knowledge sharing within the team.
• Coordinates infrastructure changes and upgrades with effective change management practices; contributes to budget discussions, performs cost analyses, and manages expenses for infrastructure optimization and cost savings.
• Provides 24/7 on-call support for continuous infrastructure reliability.
• Device Client Management Expertise in administering UEM/MDM technologies and be proficient in server/workstation virtualization and orchestration.

50%

COLLABORATION AND RELATIONSHIP MANAGEMENT

• Leads infrastructure projects, coordinating cross-functional teams, establishing objectives, and promoting teamwork to achieve project milestones.
• Communicates with stakeholders at all organizational levels, gathering requirements, updating on project progress, and aligning infrastructure solutions with business objectives.
• Overseas partnerships and vendor relations, negotiates contracts, manages service level agreements (SLAs), and collaborates with external entities to enhance infrastructure offerings.
• Fosters a collaborative environment to ensure smooth project execution and progress.

30%

TRAINING AND DEVELOPMENT

• Pursues advanced training and certifications in areas like cloud computing, virtualization, and automation, boosting personal expertise and team capabilities.
• Participates in professional development opportunities, keeping up-to-date with industry trends and technological advancements.
• Organizes and leads educational events such as workshops and seminars to promote learning and knowledge sharing within the organization.
• Champions a continuous learning ethos, encouraging team members to explore new technologies and methodologies.
• Commits to staying informed about emerging technologies, trends, and infrastructure engineering best practices.
• Develops training materials and documentation, facilitating the onboarding of new team members and enriching the organizational knowledge base.

10%

LEADERSHIP

• Provides technical guidance and leadership to junior team members, assisting with problem-solving, skill enhancement, and professional growth.
• Takes on leadership roles in specific infrastructure projects or project segments, guiding teams towards objectives.
• Actively participates in initiatives aimed at improving team processes and workflows.
• Works collaboratively with diverse teams, such as development and security, to fulfill project requirements and achieve goals.

5%

Performs other duties as required.

5%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.