- Answers incoming phone calls and provides accurate information
- Places outbound customer service calls as required
- Supports agents by answering questions and taking calls for supervisors
- Completes call guides and verifies information
- Creates and updates Knowledge Based documents and job aids
- Works on service now and provider relations tickets
- Maintains records for daily and monthly reporting
- Attends training sessions and adheres to service levels
- Performs quality assurance by monitoring calls
- Provides coaching to call center agents
- Processes transactions and maintains customer records
- Acts as a liaison for customers
- HS diploma or equivalent with 3 years of related experience
- Experience with fax machines, computer software, and telephone technology
- Basic communication skills and ability to follow directions
- Professional standards towards projects and co-workers
- Work may include shift hours in an office environment
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Team Lead Marketing OTC
2 weeks ago
Zentiva Pharma GmbH West Columbia, United StatesGenerika sind nicht nur wirksame Arzneimittel, sondern ermöglichen es zugleich dem Gesundheitswesen, mit den erzielten Einsparungen in die Entwicklung neuer, innovativer Therapien zu investieren. Unter dem Namen ZENTIVA wird Patienten Zugang zu hochwertigen, sicheren und wirksame ...
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Team Lead
3 weeks ago
Where Ya Bin Columbia, United StatesJob Description · Job DescriptionExciting Opportunity at Where Ya Bin in Concord, NC Join our team as a Full Time Team Lead and play a crucial role in leading and motivating our retail team. As a Team Lead, you will have the chance to showcase your leadership skills and make a re ...
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ISSM and Team Lead
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Pacific Northwest National Laboratory Richland, United StatesResponsibilities · ? PNNL's Cybersecurity Group is looking for an experienced Team Lead and Information System Security Manager (ISSM) to join our team supporting the PNNL Field Intelligence Element (FIE). You must be a cross-discipline and technical leader who can hit the ground ...
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Team Lead
2 weeks ago
Enviri - Harsco Corporation West Columbia, United StatesDuties of a Team leader may include but not be limited to the following:Distribute and deliver job assignments at the direction of the supervisor. Assist supervisor, at his or her request, with tasks associated with the team and/or their assigned dep Team Lead, Assembly, 2nd Shif ...
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Team Lead
2 weeks ago
Harsco Rail West Columbia, United StatesJob Description · Job DescriptionCompany Description · Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance. We enable railroads to operate at peak efficiency over smooth, precisely aligned track that i ...
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Team Lead
2 weeks ago
Enviri Corporation West Columbia, United StatesCompany Description · Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance. We enable railroads to operate at peak efficiency over smooth, precisely aligned track that increases railway safety while re ...
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Merchandising Team Lead Designate
2 weeks ago
PepsiCo Columbia, United States Full timeOverview · We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and ...
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Fusion Center Team Lead
3 weeks ago
BAE Systems Columbia, United States Full timeJOB DESCRIPTION · Job Description · This position is for a Fusion Center Team Lead to provide Operational support for the Executive Office of the Attorneys. The primary scope of duties include 24/7 Managing and Monitoring of critical IT infrastructure in a Network Operations C ...
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Quality Team Lead
2 weeks ago
Pacific International Executive Search West Columbia, United StatesAbout the jobOur client is a leading provider of innovative packaging solutions. The organization is comprised of entrepreneurial innovators and problem solvers dedicated to providing distinctive insights and solutions to the requirements of customers, stakeholders, and society. ...
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lead team member pt
2 weeks ago
pOpshelf Columbia, United StatesJob Description · Work Where You Matter: At Dollar General, our mission is Serving Others We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with ...
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Team Lead
24 minutes ago
Kaysi Beauty Columbia, United StatesKaysi Beauty is looking for energetic, customer focused, and beauty oriented leaders to join our team · - Knowledge of makeup, hair, and skincare products · - Past retail experience · - Leadership skills · - Passion for making others feel their best · - High energy · - Bright per ...
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Logistics Coordinator, Team Lead
2 weeks ago
DSV A/S West Columbia, United StatesDSV - Global transport and logistics · In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' ent ...
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Loan Processor Team Lead
1 week ago
D.R. Horton West Columbia, United StatesD.R. Horton, Inc. · Loan Processor Team Lead · Remote , · South Carolina · Apply Now · D.R. Horton, Inc., the largest homebuilder in the U.S. , was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of ...
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SAP Functional Team Lead Consultant
1 week ago
Infojini West Columbia, United States· • ASSIST WITH ISSUES MM LOGISTICS TEAM CANNOT RESOLVE AND LEAD MAJOR PROJECTS RELATED TO SRM, ON MM AND THE PLANNING OF FUTURE MODULES · • YEAR-END ACTIVITIES AND AGENCY MASTER DATA CONFIGURATION UPDATES. BCB RESTRUCTURING ACTIVITIES · • SUPPLIER SELF SERVICE (SUS) -EPROCUREME ...
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Lenscrafters - Team Lead
1 month ago
ESSILORLUXOTTICA GROUP COLUMBIA, United States Full timeWHO WE ARE · We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the ...
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Team Lead DevOps Senior
2 weeks ago
Trusted Advisors Washington, United StatesJob Description Job Description Nous recherchons pour le compte d'une filiale d'une banque internationale, basee a Casablanca, un Team Lead DevOps Senior qui sera rattache au Directeur de la Digital Factory et qui aura pour mission le suivi des chantiers et coordination de lequip ...
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Fusion Center Team Lead
1 week ago
BAE Systems Columbia, United States Full timeJob Description This position is for a Fusion Center Team Lead to provide Operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include 24/7 Managing and Monitoring of critical IT infrastructure in a Network Operations Center environment. ...
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SAP Functional Team Lead
4 weeks ago
TM Floyd & Company West Columbia, United StatesWe're looking for a · SAP Functional Team Lead · for an · onsite · role in · Columbia, SC . If you're looking for a new opportunity, apply today · Key Responsibilities: · Facilitate requirements sessions for year-end close out and other projects, such as e-Procurement suppl ...
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SAP Functional Team Lead
3 weeks ago
TM Floyd West Columbia, United StatesWere looking for aSAP Functional Team Leadfor anonsiterole inColumbia, SC . If youre looking for a new opportunity, apply todayKey Responsibilities:Facilitate requirements sessions for year-end close out and other projects, such as e-Procurement supplier self-service, vendor regi ...
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Fence Installer Team Lead
3 weeks ago
The Fence Company Columbia West Columbia, United StatesJob Description · Job Description · The Fence Company Columbia · is a thriving local company specializing in high-quality fence installations for residential and commercial properties. As we continue to expand, we are seeking dedicated team members who are eager to grow with u ...
Customer Service Team Lead - North Carolina, United States - GDIT
Description
Contact Center Team Lead Job Description
Contact Center Team Lead is responsible for providing customer assistance and problem resolution to customers in a multi-customer contact or help desk environment. The role includes answering incoming calls, assisting agents with questions, maintaining records, and ensuring high levels of customer service.
Roles and Responsibilities:
Basic Qualifications:
The hourly rate for this position is competitive and will be based on experience and location.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Hybrid
Work Location: USA NC Home Office (NCHOME)