SPR Systems Administrator - Englewood, Colorado, , United States

POSITION SUMMARY · The Systems Administrator plays a pivotal role in driving the efficiency and effectiveness of the South Platte Renew (SPR) IT systems. This position combines expertise in systems analysis, hardware/software integration, and SQL Server database management to lea ...

Job description

POSITION SUMMARY

The Systems Administrator plays a pivotal role in driving the efficiency and effectiveness of the South Platte Renew (SPR) IT systems. This position combines expertise in systems analysis, hardware/software integration, and SQL Server database management to lead critical projects and ensure the seamless day-to-day operation of the SPR technology infrastructure.

The position requires a solid problem-solving capacity and technical understanding to analyze needs, identify hardware/software options, configure systems, and solve problems. The Systems Administrator must also support and train users on various SPR computer hardware, applications, and systems. This position receives general direction from the Business Solutions Supervisor at SPR and works closely with the City of Englewood (COE) IT staff. It must work well independently and with teams while providing superior customer service.

This position is located at South Platte Renew.

REPORTING RELATIONSHIPS

Reports to: Business Solutions Supervisor

Direct Reports: None

KEY RESPONSIBILITIES

• Hardware/Software Integration and Technical Support: Provides technical support, troubleshooting, and consultation for hardware, software, and AV; manages inventory; coordinates with COE IT staff and vendors on solutions; trains staff; installs, configures, maintains, and upgrades end-user hardware and software; and documents equipment issues and resolutions.
• Systems Administration: Installs, configures, and maintains servers and other computer systems; monitors system performance and troubleshoots issues; manages user accounts, permissions, and access controls; implements and manages backup and recovery procedures; ensures system security through updates, patches, and security measures; develops and maintains system documentation; collaborates with SPR and COE IT staff to ensure system efficiency; and plans and implements system enhancements and new technologies.
• Program & Project Management: Supports organizational IT programs and projects to meet objectives and milestones, establish budgets, track expenditures, prepare reports and coordinates with vendors to ensure effective support to maintain system functions and effective operations.
• Systems Analysis: Develops long-term strategies for future desktop hardware/software needs; provides systems management integration and complex troubleshooting; analyzes, diagnoses, and resolves IT problems; prepares documentation for installation, configuration, and disaster recovery; provides input on new technologies, ensuring systems are up-to-date and efficient.

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary. Performs other duties as assigned and required.

CORE COMPETENCIES REQUIRED FOR POSITION

Organization Wide – Every employee is accountable to:

• Aligning and demonstrating SPR's organizational vision, mission, and values.
• Following the SPR Safe Program – policies, required trainings, and overall engagement.
• Upholding fiscal responsibility through SPR's Procurement policy and procedures.
• Continuously improving the efficiency and effectiveness of the service or product being delivered.
• Valuing diversity; demonstrating an awareness of differences; displaying sensitivity and adapting behaviors and communication to accommodate these differences.

Job Specific – Every employee in this position must be able to: 

Tech Savvy: Anticipates and adopts innovations in relevant digital and technology applications.

• Troubleshoots and resolves technical issues efficiently, while providing technical support and guidance to users and explaining technical concepts in an easy-to-understand manner.
• Optimizes and maintains hardware and software systems, implementing best practices for security measures to protect data and systems.
• Readily learns and adopts new technologies, anticipating the impact of emerging technologies and adjusting accordingly.

Communicate Effectively: Develops and delivers multi-mode communications that convey a clear understanding of different audiences' unique needs. 

• Is effective in various communication settings: one-on-one, small, and large groups, or among diverse styles and position levels.
• Excellent written and verbal communication skills, and attentively listens to others and adjusts approach to fit the audience and the message.
• Provides timely and helpful information to others across the organization.

 Manages Complexity: Advanced analytical skills required for researching and troubleshooting.

• Makes sense of complex and sometimes contradictory information to solve problems effectively.
• Asks the right questions to analyze situations accurately.
• Acquires data from multiple and diverse sources when solving problems.
• Uncovers root causes to difficult problems.
• Evaluates the pros and cons, risks, and benefits of different solution options.

 Customer Focused: Builds strong customer relationships and delivers customer-centric solutions.

• Gains insight into customer needs and identifies opportunities that benefit the customer.
• Builds and delivers solutions that meet customer expectations.
• Establishes and maintains effective customer relationships.

QUALIFICATIONS

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

Work Experience

• A minimum of 3 years of experience supporting, administering, and implementing enterprise and/or department level computer systems and infrastructure.

Certifications and/or Licensures

• CJIS Certification (may obtain upon hire)
• One of the following certifications:
  • Advance Microsoft Enterprise Certification
  • CompTIA
  • VMWare
  • Information Technology Infrastructure Library (ITIL).

Required Driver's License

• Valid Colorado driver's license and a clear or acceptable MVR

KNOWLEDGE AND SKILLS

• Advanced Knowledge:
  • Microsoft client and server operating systems
  • Microsoft Active Directory, DHCP, DNS, SMTP, FTP, and HTTP, including group policy
  • Microsoft Office 365 products
  • Active Directory Federated Services or SAML 2.0
  • Patch management systems
  • Enterprise storage systems
  • Systems security
  • Modern anti-malware technologies
  • Computer/server hardware and software diagnostic methods and techniques
  • Server operating system and application tier security concepts and techniques
  • Database technologies, such as SQL or Progress
• Working Knowledge:
  • Administration of web services technologies (.Net and Java), web security technologies and techniques, such as SSL and encryption technologies
  • Network operating system and data communication capabilities and functions
  • Industry accepted security models, practices, and technologies
  • Municipal government standard business practices with software applications and operating policies and procedures
  • Client/server applications and adaptability to new technologies
  • Plan hardware and software deployments to meet enterprise and/or department goals
  • PowerShell
  • VMWare
  • Storage Technologies

*An equivalent combination of education, training and relevant job experience may be substituted.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in a standard office environment, requiring sitting for extended periods of time, and occasional medium lifting (up to 30 lbs.). Job requires visual and physical capabilities to perform data entry, filing, and to work on computers and associated equipment for prolonged periods of time (4-6 hours daily).

ADVANCEMENT OPPORTUNITIES

This position offers participation in our well-defined career progression program, providing clear pathways for professional growth and development. As part of this program, employees have the opportunity to advance through the following positions: 

• SPR Senior Systems Administrator

SALARY RANGE

$79,928 - $119,892/Annual Salary

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical, Dental, and Vision Plans
• Retirement Plans
• Paid Time Off 
• Paid Sick Leave 
• 12 Paid Holidays

APPLICATION DEADLINE

Tuesday, March 17th, 2026