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    Elite Customer Service Representative - Chandler, United States - Abel HR Inc

    Abel HR Inc
    Abel HR Inc Chandler, United States

    2 weeks ago

    Default job background
    Description

    We are currently looking for Elite Customer Service Representatives to join our Team. The Elite Customer Service Representative consists of interacting with customers at a high level to provide assistance with their monitoring devices and troubleshooting as required via phone, teleconferencing, or in person. Must Be BILINGUAL - English / Spanish a MUST. This is a remote position but MUST be located in Chandler, Arizona.

    Job Description:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Safely assist customers with placing devices and educating them on usage.
    • Respond promptly to customer inquiries and notify them of planned adjustments in service dates or device changes.
    • Communicating with customers through various channels and documenting customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    • Follow up with patients with "no data" per the department procedures and policy.
    • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, escalate to the supervisor if issue cannot be resolved in a timely manner.
    • Promptly follow-up on all missed calls, and voicemails.
    • Knowing our products inside and out so that you can answer questions.
    • Ensure customer satisfaction and provide professional customer support.
    • Other related duties as assigned.

    Qualifications:

    • High school diploma, or equivalent.
    • 1-3 years Customer Service Experience.
    • Excellent Customer Service Skills
    • Must be able to prioritize and work closely with others.
    • Proficiency with EKG technology.
    • Excellent interpersonal skills.
    • Good written and verbal communication.
    • Attention to detail.
    • Compassion and caring nature.
    • Excellent computer skills.
    • BILINGUAL - English / Spanish a MUST.
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