Operations Specialist - Dallas - RAPP

RAPP Dallas

1 week ago

Full time

Description

Field Operations Specialist

RAPP is seeking a highly motivated Field Operations Specialist to join our team.

We are RAPP - world leaders in activating growth with precision and empathy at scale. Our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content, and connected decisioning.

The Field Operations Specialist manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions.

This role will require up to 75% travel for in-person, monthly consultations. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude.

You will work closely with one of the hottest, largest, and most respected automotive brands and dealer bodies in the world.

Builds and maintains positive relationships with new and existing dealer clients.
Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, offers, and cadence.
Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations.

Your responsibilities include:

Managing all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc.

Examining client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations.

Proactively communicating to clients (up to Dealer Principal / General Manager levels) and establishing and maintaining a solid business relationship with dealership personnel.

Effectively communicating OEM program's value proposition and aligns it with the dealers' goals.

Strategizes aftersales marketing performance and solutions.

Identifies and recommends program changes and marketing strategies.

Maintains ongoing communication with different levels of dealership management at assigned dealership locations.

Manages the retention, product penetration, and growth of assigned dealerships.

Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams.

Manages all customer issues and conflict resolution.

Enrolls new orders for retention programs and custom campaigns.

Achieves assigned sales and retention targets.

Receives and submits account updates, enhancements, and recommended changes.

Maintains dealer contacts and business activity in Salesforce.com on a regular basis.

Communicates all program changes, enhancements, and application bug fixes to the Account Management team.

Synergizes results-oriented OEM marketing solutions, effectiveness, and challenges.

Successful completion of required training program and assessments.

Other duties as assigned.

This is an exempt position with a competitive salary range of $70,000 - $89,000, specific to Tennessee and Georgia. Benefits include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days, paid parental leave, and disability benefits.

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