Sr. Specialist, Transportation – Field Service Rep - Germany, United States - Crowley Maritime Corporation

Description

We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company.

As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion.

We live up to our purpose of bravely advancing what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

SUMMARY:

Responsible for front-line management of certain government freight contracts, ensuring compliance with contract requirements and Crowley business units' policies and procedures

GENERAL RESPONSIBILITIES:

Responsible for a catchment area of government distribution nodes located in Europe, requiring travel within geographic footprint. Enforces work standards and performance objectives.

Provides critical input into the development of government contract support plans; coordinates the execution of the plan at the distribution nodes, monitors and ensures standards in quality and service are met, evaluates performance through metric assessments, recommends process improvements.

Works with a team of field service representatives and/or specialists establishing work standards, performance objectives and enforcement. Works collaboratively with the team to ensure consistency in service requirements.

Represents the front-line customer service function to government clients and contracted carriers, serving as a point of contact for service-related inquiries.

Coordinates with contracted carriers to obtain quotes for service, as required.

Monitors and reports program performance against key performance indicators (KPIs) and performance standards; recommending process improvements when opportunities are identified.

Analyzes performance trends and takes proactive steps to prevent service shortcomings. Generates analysis and reporting of historical test results. Documents anomalies, issues and potential gaps on services and coordinates with the appropriate parties. Reports performance information through formal and informal reports that may be contractual deliverables. Conducts process and product audits to confirm compliance with company policies and contract requirements. Documents or improves existing standard operating procedures. Participates in special projects as required.

EDUCATION:

Bachelor's degree in business, administration, transportation and logistics, or related field; or a combination of post high school and equal experience may be substituted for education

EXPERIENCE:

5 or more years' related experience required in commercial trucking or maritime industry, preferably skilled in U.S. government logistics, transportation, or acquisitions. Experience in first-line team leadership.

TECHNICAL PROFICIENCY:

Proficient in Microsoft Office products, including Excel, Outlook, PowerPoint, and Word. Proficient in transportation management systems preferred.

COMPETENCIES:

Ability to communicate effectively verbally and in writing, including conveying technical information to technical and non-technical users. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop changes or alternatives. Ability to function effectively with, or as part of, a team. Ability to indirectly mentor, coach, train and/or supervise employees. Ability to effectively manage projects that may vary in nature and scope. Ability to identify and/or document existing and new trends, as well as evaluate and predict their impact on the organization. Knowledge of and ability to apply the concepts, principles, and practices of change management. Knowledge of and ability to interpret and apply related professional/company standards as well as applicable federal, state and/or local laws, ordinances, rules and regulations. Knowledge of and ability to apply the principles and practices to strategically align tasks and people with the organization's goals and objectives. Demonstrated ability to effectively and efficiently support multiple projects /priorities with varying complexity. Must possess strong communication and problem-solving skills.

OTHER:

Ability to travel, up to 75%. Bilingual (English/German) preferred.

JOB SCOPE:

Position impacts multiple business units/segments

WORKING CONDITIONS:

Works both inside an office environment and outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and to climb ladders. May require extended use of computer keyboard, viewing of computer monitor and ability to sit for long periods of time.


Job:


Land Ops* *Organization:
Crowley USD BU *Title: *Sr.

Specialist, Transportation – Field Service Rep
Location:
DE-Germany
Requisition ID: GER000004