Food & Beverage Supervisor - Durham - Hotel Durham LLP

Description

REPORTS TO:
Director of Food & Beverage

OUR WHY As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.
OUR CORE VALUES INSPIRE WONDER Innovation and Creativity | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate


POSITION SUMMARY:

The Food & Beverage supervisor is responsible for supporting and overseeing the daily operations of food and beverage service while ensuring exceptional guest experiences, strong operational execution, and adherence to safety standards.

This role requires the ability to work across all Durham Hotel concepts, including The Coffee Bar, The Roof, and all catering, banquet, and special event venues

The Food & Beverage supervisor will collaborate closely with the Director of Food & Beverage and hotel leadership to drive results aligned with the mission and overall success of the hotel.

Key performance objectives include driving revenue, controlling costs, elevating guest and associate satisfaction, and upholding product and service quality.

The ideal candidate brings passion and experience in food and beverage operations, demonstrates natural leadership, and inspires teams to exceed expectations.

They maintain high service standards, understand brand values deeply, and take pride and ownership in their work.


DUTIES AND RESPONSIBILITIES:
Service Standards

Responsible for daily operations for scheduled business unit (the Coffee Bar, Roof, and Events/Catering), ensuring service quality and standards established by the Director of Food & Beverage

Attend weekly BEO and manager meetings to receive weekly service focus points, discuss upcoming events and programming, and communicate operational needs or potential service bottlenecks

Work a variety of scheduled floor shifts to fill staffing gaps, support the team, and lead by example; using downtime to identify efficiencies, inspire programming ideas, and recommend training needs

Monitor food quality for consistency, visual appeal, and adherence to guest specifications

Serve as the subject matter expert on the floor-fully understanding the POS, menus, and steps of service for the designated concept

Guest Experience

Engage with guests to gather feedback on service and food quality across all outlets

Resolve guest complaints professionally and partner with the Director of F&B for elevated issues

Ensure consistency of guest experience on every shift-monitoring details such as timeliness of setup, staff readiness, menu cleanliness, table conditions, and host presence

Financial Performance

Reconcile daily audit materials (e.g., timesheet authorizations, perpetual inventories, void reports, cash drops, guest ledger entries)

Assist in preparing payroll with the F&B Managers each pay period

Partner with F&B managers to review punch clocks and support daily schedule management, helping reduce unnecessary labor overages while ensuring service, operational, and financial goals are met

Collaborate with the Director of F&B and managers to ideate programming and events

Contribute monthly operational commentary that informs the annual budgeting process

Health and Safety Standards

Enforce all food safety policies to ensure compliance with FDA and Health Department regulations

Uphold cleaning programs for the assigned business unit and shift, recommending improvements where needed

Enforce Early Bird Night Owl / The Durham human resources policies across all employee and guest interactions

Team Retention and Mentorship

Stay informed on hotel updates through websites, newsletters, meetings, and internal communications to keep your teams well-connected to initiatives and programming

Support, coach, and mentor associates to ensure performance aligns with brand and hotel standards, grounded in The Durham's core values

Maintain a high level of daily communication with team members, guests, vendors, and contractors and always with professionalism and maturity

Advocate for and sustain a team culture rooted in service excellence, professionalism, collaboration, fun, learning, and shared success

Requirements


QUALIFICATIONS:
Minimum of 1 year of restaurant or bar experience in a guest-facing or operational role

At least 6 months of supervisory or lead experience in food and beverage operations preferred

Ability to obtain Food Handler's Certification and TIPS (or equivalent Responsible Alcohol Service Certification) within six months of hire, as required by state/local regulations

Strong attention to detail and commitment to maintaining high service and operational standards

Demonstrated integrity, professionalism, and a hands-on leadership approach

Experience with Toast POS or similar point-of-sale systems preferred

Strong organizational, operational, and time-management skills with the ability to prioritize in a fast-paced environment

Excellent interpersonal and communication skills, including professionalism in verbal communication, written communication, and guest interaction

Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on business needs

Ability to perform the essential functions of the role, with or without reasonable accommodation.


EDUCATION:
High School Diploma / GED required

Higher education degree in hospitality management or related field or equivalent work experience preferred


PHYSICAL ABLITIES:
Ability to be on your feet and alert for extended periods of time

Ability to lift up to 35 lbs. as needed

Continuous use of hands and arms

Continuous bending, reaching, and twisting


Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their supervisor.


COMPENSATION:

Begins at $20 per hour, with the possibility of part-time or full-time scheduling based on business needs and candidate fit.

As the position grows, there may be opportunities for expanded responsibilities and potential transition into a salaried role. In addition, we offer benefits including paid time off, holiday pay, and employee discounts.