Houseperson - Indianapolis, United States - Hampton Inn & Suites Speedway

Description

Job Description

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Houseperson, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life.

Our Houseperson makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

• Maintain a friendly, cheerful, and courteous demeanor always
• Respond promptly to requests from guests and other departments
• Identify and report preventative or other maintenance issues in public areas or guest rooms
• Set up furniture items in guest rooms as requested
• Retrieve items from shelves and storerooms, set up cleaning carts with supplies, and constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms
• Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard-to-reach areas, in order to maintain a clean, presentable and attractive facility always. Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, cleans mirrors, sink(s), and walls in order to have clean and sanitary guest and public restrooms
• Remove items from hallways and transport them to service areas, including debris, unread newspapers, solid linens, and trash placed near Housekeeper carts. Clean, maintain and store cleaning equipment
• Replace towels, soaps, and all room amenities and restock literature that has been removed by the previous guests or is soiled and torn to ensure adequate supply for arriving guests
• Vacuum rooms, public areas, and hallways operate vacuums weighing up to 25 lbs., and lift/move heavy furniture in order to vacuum entire areas of carpet including underneath furniture and hard-to-reach areas
• Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure the proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution
• Secure and maintain custody of equipment, keys, and supplies always in order to protect and preserve hotel property

To be successful in this role, you need a professional demeanor, clear communication skills, and the ability to support multiple departments. Support all coworkers and treat them with dignity and respect. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Clean uniform and professional appearance. Perform other reasonable job duties as requested by Supervisor.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.