Transportation Coordinator - Fort Lauderdale, United States - Penn Foster Inc

Description

:

MASA Global is currently looking for a Transportation Coordinator to join our critically important transport team. This position is responsible for coordinating emergent / non-emergent transportation for our active members and assists with claims processing.
Maintain working knowledge of all MASA & TRPP Service Agreements
Process claims with all supporting documentation saved and uploaded in PTS, including completing check request form
Complete services for emergency air evacuations, repatriations flights, commercial returns, and mortal remain transports
Verify policy is active and up to date
Coordinating emergent and nonemergent transports upon being advised from Sr. Coordinator, Transport Manager, or Director
Upon receipt of medical documents from a healthcare provider, medical facility, patient, or family, will coordinate appropriate medical and non-medical transportation
Communicate in writing, via email and verbally with all providers (funeral homes and emergency air providers) and document all communication and correspondence
Follow up with providers, dispatchers, members, case workers, social workers or medical staff on all active cases, including documenting response times and timeline on all emergency air evacuations and repatriation flights
Process incoming travel itineraries for members and send email confirmations as needed
Send DVM Letters for all claims monthly
Verify NITE RING is ON/OFF at the beginning and end of each workday
Assume On-Call responsibilities per department rotation
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums
Maintain excel spreadsheet for transport department claims monthly
Requirements:

Paramedic, RN or Medical Flight Experience preferred; adjuster's license a plus
2-3 years customer service, claims processing and professional office experience
Medical Terminology knowledge
Strong telephone etiquette and communication skills required
Detail-oriented
Bi-lingual a plus but not required
Must have flexibility to on-call as required

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