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    it service desk – hybrid onsite – duluth ga – contract to hire - Duluth, United States - System Soft Technologies

    Default job background
    Description


    • 2+ years of experience in technical support, help desk, and/or contact center environment


    • Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting


    • MS Office and Microsoft 365 troubleshooting experience


    • Basic knowledge of Windows 7, 8 and 10 troubleshooting


    • Experience using a ticketing system (Jira Preferred)


    • Strong attention to detail


    • VPN remote access configuration & troubleshooting experience


    • Proven analytical and problem-solving abilities


    • Strong interpersonal and communication skills


    • Basic Active Directory knowledge

    Preferred requirements:


    • Associate Degree in IT, or related field


    • Basic knowledge of TCP/IP network troubleshooting experience


    • Active Directory user management experience


    • CompTIA A+



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