Service Desk Manager - Dallas-Fort Worth Metroplex
1 month ago
Job summary
We're a well-established Managed Service Provider with a mature client base and long-term vision. As the organization continues to scale, we are seeking a Service Desk Manager with deep MSP experience, strong ConnectWise expertise,and Tier 2+ technical capability—someone who can confidently lead service delivery today and grow into broader operational or executive leadership tomorrow.
- Own service desk performance using ConnectWise as your operational backbone
- Act as a technical escalation point beyond your team
- Influence how service delivery is run, measured,
and improved
can jump into escalations when needed,
Job description
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