Customer Care Specialist - Hastings - AppFolio

    AppFolio
    AppFolio Hastings

    8 hours ago

    Description

    Customer Care Specialist

    As a Customer Care Specialist at AppFolio, you will be the direct link between our customers and the AppFolio Property Manager platform. You will master product knowledge to provide accurate, effective troubleshooting and workflow guidance, manage customer conversations daily across various channels (phone, chat, email, etc.), and deliver top-tier service while meeting or exceeding performance metrics. Additionally, you will log and document customer interactions thoroughly and professionally.

    • Provide exceptional customer support via phone, chat, email, and other channels.
    • Maintain in-depth knowledge of the AppFolio Property Manager platform.
    • Effectively troubleshoot and resolve customer issues.
    • Meet or exceed performance metrics.

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Customer care specialist in Hastings