ED Medication History Tech - Baton Rouge, United States - Baton Rouge General

Description

Job Summary:

The medication history technician will obtain medications histories for (1)? patients to be admitted through the emergency department, (2)? newly admitted patients who require a medication history interview, and (3)?upcoming surgery patients (interview by telephone). The medication history technician will consult several sources to obtain a complete and accurate medication history. Interviews with p atient s and/or caregiver s are supplemented as needed with review of retail pharmacy records and transferring hospital medication administration records (MARs) .

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

• Takes initiative in living our Everyday Excellence values and vital signs.

• Takes initiative in identifying customer needs before the customer asks.

• Participates in teamwork willingly and with enthusiasm.

• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

• Maintains accurate and reliable patient/organizational records.

• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives .

PERFORMANCE STANDARDS

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

• Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

• Initiates or redesigns to continuously improve work processes.

• Contributes ideas and suggestions to improve approaches to work processes.

• Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Effectively manages time and resources

• Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.

• Consistently looks for and uses resource saving processes

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

• Employee proactively reports errors, potential errors, injuries or potential injuries.

• Employee demonstrates departmental specific patient and employee safety standards at all times.

• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

• Obtain patients' complete and current medication histor ies using multiple sources of information .
• Ensure t imely c omplet ion of medication history for review by admi t physician
• Conduct patient or caregiver interviews to obtain the most up - to - date medication histories for patients admitted to the hospital , including over-the-counter , herbal and dietary supplements
• Communicate with external pharmacies, physicians, insurance companies, and/or use third - party software to obtain patients' medication histories , including drug names, strengths, directions, quantities, refill dates, last taken date/time
• Accurate and complete medication history documentation in the hospital's electronic health record system for review and reconciliation by attending physicians
• Coordinate with other healthcare professionals including nurses, physicians , and case managers to identify high priority patients in need of medication history interviews
• Resolve all medication history discrepancies and contact pharmacists and/or physician timely to review and reconcile the list
• C onduct in-person patient and caregiver interviews to obtain a complete and accurate medication history
• R esolve all medication history discrepancies and contact clinical pharmacists for assistance as needed
• C onduct medication history quality audits
• Assist with ED (Emergency Department) medication distribution and perform monthly unit inspections/audit rounds in the ED
• Prioritize workload effectively to achieve optimum productivity in relation to changing needs of the patients, nurses, physicians, case managers and clinical pharmacists

Skills:

* Attention to detail reflective of accuracy in performance .

* Working knowledge of drug names (brand and generic), uses, doses, and formulations .

* Strong prioritization skills and an ability to work independently with minimal supervision .

* Customer-service oriented , inclusive of effective interpersonal and communication skills .

* Ability to use platforms within Microsoft Office ( basic computer skills ) .

* Ability to adapt to changing work environment and respond accordingly .

EXPERIENCE REQUIREMENTS

3 years pharmacy tech experience in a hospital environment preferred.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent required.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

National PTCB (Pharmacy Technician Certification Board) Licensure ( CPhT ) required upon hire

State of Louisiana Pharmacy Technician Licensure required upon hire

Pharmacy Technician Career Ladder (Assessment C ertificates) require d within 60 days of hire

CPR/ BLS certification required within 60 days of hire

Two ( 2 ) year s technician experience in a retail or hospital setting/health system required

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/ limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information and 3 rd party billing, information related to patient location, religious beliefs, research information, and/or public health records, employee prescriptions, investigatory information.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting medications, and receives meds and/or orders.