- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
- Fluency in French and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
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Supplier Success Professional - Lehi - Avetta
Description
SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both French and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on April 7, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Supplier Success Professional
Only for registered members Lehi, UT
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Supplier Success Professional
Only for registered members Lehi, UT
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Associate - Client Accounting Services
Only for registered members Lehi
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Director of Customer Success
Full time Only for registered members Lehi
-
Customer Success Manager
Full time Only for registered members Lehi
-
Commercial Driver's License
Only for registered members Lehi, UT, US
-
Substitute Commercial Driver's License Instructor
Only for registered members Lehi, UT, US
-
Customer Success Manager
Only for registered members Lehi
-
Licensing Specialist 1
Only for registered members Lehi
-
Physician Assistant
IconicCare Rippling- Lehi
-
Customer Success Manager
Only for registered members Lehi, UT
-
Customer Success Manager
Only for registered members Lehi
-
Surgical Technology Instructor
Only for registered members Lehi
-
Sales Enablement Coach
Only for registered members Lehi
-
Licensing Specialist
Only for registered members Lehi, UT
-
Licensing Specialist 1
Only for registered members Lehi, UT, Hybrid
-
Licensing Specialist 1
Only for registered members Lehi
-
Customer Success Manager
Only for registered members Lehi, UT
-
Enablement Specialist
Only for registered members Lehi
-
Professional Services Consultant
Full time Only for registered members Lehi
-
Revenue Enablement Specialist
Only for registered members Lehi