Supplier Success Professional - Lehi - Avetta

    Avetta
    Avetta Lehi

    14 hours ago

    Description

    SUMMARY
    The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both French and English.
    If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
    Pay rate: $16.50/hour USD
    This position will start on April 7, 2026, and requires 100% attendance for 8 weeks of training.
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Provide professional support to Avetta customers via phone, email, chat, and other service channels
    • Resolve complex supplier issues with a focus on customer experience and compliance accuracy
    • Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
    • Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
    • Support customer billing and subscription inquiries
    • Collaborate with internal departments to resolve supplier needs and improve service delivery
    • Participate in outbound campaigns and annual update verifications
    • Maintain high standards in interaction quality, verification accuracy, and productivity metrics
    • Regular and predictive attendance
    IDEAL QUALIFICATIONS:
    • Fluency in French and English required.
    • Prior experience in customer service or call center environments preferred
    • Strong written and verbal communication skills
    • Proficiency with PC applications and CRM systems (Salesforce preferred)
    • High attention to detail, adaptability, and self-motivation
    • Demonstrated ability to learn and apply new systems and processes
    • Familiarity with compliance documentation and supplier onboarding is a plus
    • High tolerance for stress and ability to manage multiple priorities
    • Fluency in verbal & written communication for additional language as required by posting and business need

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