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- Receive and schedule inspections, maintenance, and repairs needed with homeowners
- Meet with the homeowner, set clear expectations of the scope of the project
- Professionally conduct inspections, maintenance, and repairs needed
- Answer any questions that they homeowner may have
- Communicate with homeowner regarding their service status
- Communicate estimated timeframe to complete job with homeowners
- Communicate any obstacles to management, input is critical to the success of the company
- Deliver any necessary materials to installers to complete jobs
- Install and or service window and door projects
- Update/Upload all proper documents into company CRM
- Follow Lifetime practices, policies, procedures, and processes
- Attend weekly production meetings
- Strive to reduce expenses and increase productivity
- Maintain ongoing training to current installers to enhance speed and efficiency
- Ensure customer satisfaction
- Time management awareness on all aspects
- Coordinate the completion of any punch list items
- Additional duties and responsibilities to be assigned
- Ability to communicate effectively with homeowner, installation crews, internal staff, and company leadership.
- Ability to learn new technologies
- Comprehend and communicate efficiently with other employees
- Operate a computer with Microsoft Office, Word and Excel
- Utilize a smartphone for business applications
- Verbal and written ability to provide correspondence and status or maintenance tasks
- Effectively present information in one-on-one and small group situations to homeowner, clients, and other employees of the organization
- Read, write and communicate English, Spanish is a plus
- Strong commitment to time management
- Dependable and punctual with appointments, documentation, and commitments
- Ability to learn new technologies
- Comprehend and communicate efficiently with other employees
- Operate a computer with Microsoft Office, Word and Excel
- Utilize a smartphone for business applications
- Verbal and written ability to provide correspondence and status or maintenance tasks
- Effectively present information in one-on-one and small group situations to homeowner, clients, and other employees of the organization
- Read, write, and communicate English, Spanish is a plus
- Strong commitment to time management.
- Dependable and punctual with appointments, documentation, and commitments.
- Scheduled availability between the hours of 8am– 6pm
- Ability to lift 60 lbs. consistently and constant standing
- Serve as primary liaison between sales and the homeowner. Provide solutions to ensure successful first-time completion.
- Ability to use a ladder
Service Technician - Denver, United States - Lifetime Windows & Siding Inc
Description
Job Description
Job DescriptionDescription:The Service Technicians primary focus is receiving service requests, troubleshooting issues, planning, and executing the repair. The Service Technician will ensure complete customer satisfaction while applying sound business judgement.
Requirements:
Primary job tasks and responsibilities include:
Knowledge, Skills, and Abilities:
Skills & Qualifications